Performance Measures 101: Building an Innovation Mindset Through Performance Excellence

Performance measures are more than numbers, they’re essential tools for helping local governments stay focused, learn faster, and improve outcomes for the communities they serve. For organizations working to cultivate an innovation mindset while remaining grounded in performance excellence, strong measurement practices create the structure that turns ideas into impact.

In this webinar, participants will explore the fundamentals of building meaningful performance measures that connect daily work to strategic priorities, support continuous improvement, and strengthen a culture of learning and accountability. Effective measures help teams test new approaches, understand what’s working, and make confident decisions, even in complex and changing environments.

Webinar participants will also discuss creating the policy and practice needed to keep performance management practices effective.  Designed for local government professionals at any stage of their performance management journey, this session will cover:

• What performance measures are (and what they’re not)
• How to distinguish inputs, outputs, quality (efficiency and effectiveness), and outcome measures
• How performance measurement supports innovation, not just compliance
• Tips for selecting measures that align with strategy and community outcomes
• Common pitfalls to avoid when getting started
• Practical examples from local government organizations

Whether you’re launching a new performance program or strengthening an existing one, this session will help you create a shared foundation for performance excellence while empowering teams to experiment, adapt, and continuously improve. It’s an important strategy in building the kind of learning organization that can innovate with purpose and deliver lasting public value.

This is an Alliance for Innovation Member Only Event.