#TLG2020 has been postponed to September 1-4, 2020. Please check back to this page as we edit + add more information to our new schedule, soon. Please use the below as a guide to see what kinds of sessions will be offered in September. 

SCHEDULE DETAILS Preliminary Schedule

- More sessions to be announced as speakers are confirmed - Tracks to focus on Organization Culture, Strategy, Ecosystem, County Government, Budget, Transportation, Public Safety, Environment, Housing

Schedule Download
12.30 - 5.00 PM Registration Open

Registration Open

Registration Open

1:00 - 6:00 PM

Exhibitor Move in

Exhibitor Move in

1:30 - 4:30PM

Pre-conference workshop 1: The Essential Skills of Effective Change Makers

How do we keep up with the speed of change and address increasingly complex challenges in our communities? We empower people to pause and use simple, yet powerful problem-solving skills to efficiently and effectively move through uncertainty. Even though the challenges and opportunities we face can be enormously complex, the skills we adopt to achieve deep impact can be streamlined and simplified. In this hands-on workshop, attendees will get a chance to practice five key skills that have transformed the way the City of Tucson solves problems. These skills can help cities know what ideas to pursue in an environment of numerous diverse stakeholders, constrained resources, and unpredictable demographic, economic, and political shifts. The skills encompass the essential elements of human-centered design, rapid experimentation, and agile practices in order to help changemakers and organizations create deeper impact. Pause for Change will walk attendees through individual and small group exercises and The City of Tucson Administrator of the Office of Innovation & Strategy will share about the City’s journey and lessons learned over the last few years of deploying these new skills to address multiple vexing challenges.

Presenters:
● Johanna Hernandez, Administrator, Office of Innovation & Strategy, City Manager’s Office, City of Tucson
● Heather Hiscox, Co-Founder, Pause for Change
● Amelia Klawon, Co-Founder, Pause for Change

1:30 pm - 4:30 pm

Scottsdale Stadium - Multi-functional spring training facility of the San Francisco Giants

Take-a-peek behind the scenes of newly renovated Scottsdale Stadium. Scottsdale Stadium is owned and operated by the City of Scottsdale and home to San Francisco Giants Spring Training among many other notable yearly events.

Nestled in the heart of Old Town Scottsdale, Scottsdale Stadium is a 16-acre premier event venue with a diverse mix of indoor and outdoor function space perfect for sporting events, corporate parties, fundraisers, conferences and more. The Stadium sits in the same location as it did when originally built in 1956. The Stadium was rebuilt in 1992 and has undergone renovations in 2005 and 2019.

Tour the Stadium and learn how City of Scottsdale management cultivated key partnerships with sports teams, nonprofit organizations, tourism boards, and local businesses to establish the future of this celebrated Scottsdale landmark.

1:30 PM - 4:30 PM

Maryvale: Neighborhood-Level Community Solutions

Join ASU’s Design Studio for Community Solutions for a neighborhood exploration of community development in a rapidly changing neighborhood.  Located several miles northwest of downtown Phoenix, Maryvale is the most populous of the city’s 13 “villages” with over 200,000 residents. Originally built for returning G.I.s and their families as the first planned community in Arizona, Maryvale consisted of 25,000 well-built single-family homes and community amenities like parks, schools, and one of the first shopping centers in the US.  Today, Maryvale is an youthful, economically and culturally diverse community, with the largest foreign-born population in Arizona.  Join us to learn about the Maryvale One Square Mile Initiative – ASU’s innovative project to support community driven solutions; meet community leaders; and learn about how government, academia, local schools, nonprofits, and community can work together to advance positive outcomes.

 

The tour will include stops at American Family Fields of Phoenix, spring home of the Milwaukee Brewers; the Maryvale Community Center; an innovative P3 community center; and a mall-based workforce development training center.

5:00 PM – 6:00 PM

President and Board of Director's Reception for Sponsors, Corporate Partners and Presenters

Schedule Download
7:45 AM - 8:30 AM

nextERA (coffee and donuts provided, obvi)

nextERA (coffee and donuts provided, obvi)

8:00 AM - 5:00 PM

Registration Open

Registration Open

8:00 AM - 9:00 AM

Coffee, tea, juice service

Coffee, tea, juice service

9:00 AM - 10:30 AM
speaker-1

Rebecca Ryan

Opening Ceremonies, Award Presentations and Keynote

Opening Ceremonies, Award Presentations and Keynote


Sponsored by Telus

10:30 AM - 6:30 PM

Exhibit Hall Open

Exhibit Hall Open

10:30 AM - 11:00 AM

Beverage Break

Beverage Break

10:30 PM- 1:30 PM

Virtual Presentation: Making Lives Better -- Avondale's AviStar Superheroes, City of Avondale, AZ

11:00 AM - 12:00 PM

It’s Not the Process, It’s the People: creating a culture of continuous improvement, City of Goodyear, AZ

It’s Not the Process, It’s the People: creating a culture of continuous improvement, City of Goodyear, AZ

 

The city of Goodyear Engineering and Development Services departments have used lean and continuous improvement strategies to cut review times in half while the work coming in has more than doubled. While we are proud of our accomplishments, the initial focus on tools, data, and results were only able to take us so far. We learned that to truly create sustaining change in an organization you have to change the culture, and culture change only happens if you intentionally cultivate it. Learn Goodyear’s methodology to foster engaged empowered employees and a culture that goes beyond lean tools.

Learning Objectives:
• The unintentional consequences of focusing on data and results.
• How Goodyear aligned our systems to drive ideal behaviors so we can achieve ideal results.
• How Goodyear is using the Prosci change management model to implement electronic plan review across the entire development review process.

11:00 AM - 12:00 PM

Housing Solutions for Counties, Botetourt County and Loudoun Couties, VA and San Mateo County, CA

More Information coming soon

11:00 AM - 12:00 PM

eServices: Anywhere. Anytime. Any Device., Placer County, CA (Innovation Award Winner 2020)

eServices: Anywhere. Anytime. Any Device., Award Winner 2020 Placer County, CA

The primary functions of the Placer County Community Development Resource Agency (CDRA) include overseeing plan reviews, construction permits, and inspections that guide the physical development of the county. CDRA collaborated with its IT department to launch an online portal (eServices) to streamline the complex planning permit process and modernize the customer experience with 24/7 support services. With the eServices implementation, Placer County became the first California county to not only deploy an artificial intelligence chatbot program on the Google Cloud Platform but was also the first California county to have a chatbot application on multiple platforms (Google, Alexa, and web interface).

Learning Objectives:

• Provide efficient and readily-available online tools to maximize community engagement
• Connect and collaborate with IT to develop and deliver innovative technological solutions
• Embrace and leverage artificial intelligence / machine learning platforms

11:00 AM - 12:00 PM

How Gainesville Transformed the Customer Experience (CX) by Focusing on Culture — City of Gainesville, FL

How Gainesville Transformed the Customer Experience
(CX) by Focusing on Culture — City of Gainesville, FL

11:00 AM - 12:00 PM

Community Paramedicine: Changing the paradigm for helping people, City of Gainesville, FL.

Community Paramedicine: Changing the paradigm for helping people, City of Gainesville, FL.

Does your community struggle with a homeless “problem,” food deserts, keeping up with an aging population, healthcare costs rising, EMS not able to meet the call demands? Of course it does! I will let you in on a secret – the City of Gainesville is currently experiencing all of these issues spread throughout geographic communities. “Super-utilizers” or recurrent users represent a small fraction of the individuals who utilize emergency services, but account for the majority of the costs. In the US in 2012, super-utilizers made up 5% of total patients, but are responsible for 50% of healthcare expenditures. This creates a strain on limited health care resources and results in longer emergency room wait times and consequently a lower quality of care. In 2014, Gainesville Fire Rescue launched a community paramedicine program targeting high utilizers of the EMS response system to decrease utilization while improving connection to resources focused on mitigating social determinants of health. The results stem beyond decreased utilization rates including significant improvements of quality of life, increased primary care compliance and cost savings. This presentation will walk you through how we accomplished these results and how you can apply similar concepts to your community.

Learning Objectives:
- Understand the iterative process of community paramedicine programming.
- Identify key stakeholders and datasets for program application.
- Analyze potential obstacles and collaborate with peers to come up with solutions.

11:00 AM - 12:00 PM

Voting Solutions for All People: Los Angeles County transforms the Voting Experience Los Angeles County, CA

Voting Solutions for All People: Los Angeles County transforms the Voting Experience Los Angeles County, CA

The Voting Solutions for All People (VSAP) is a ground-breaking project transforming the voter experience for Los Angeles County voters and the election administration field. Through the VSAP, the Los Angeles County Registrar-Recorder County Clerk (RR/CC) has designed, developed, and implemented a new voting solution that is designed by the public and owned by the public. Over 5,000 voters have had a voice in the process to design and implement a more accessible, secure, and convenient voting experience. In the process, the RR/CC has transformed the voting system market and helped establish a regulatory environment that allows for publicly owned systems.

Learning Objectives:

Participants will hear and learn best practices for obtaining stakeholder buy-in for transformational projects.
Participants will learn about strategies for overcoming a regulatory environment that is not aligned with their goals.
Participants will learn about designing solutions built around the needs of their end users.

12:00 PM - 1:30 PM

Lunch with exhibitors

Lunch with exhibitors

1:30 PM - 5:00 PM

The New TLG Innovation Academy

Summary:  Immerse yourself in a brand new TLG Innovation Academy experience during a half-day break-out that will grow your skills and capacity across strategy, culture and ecosystem to enable sustainable transformation in local government. Learn from industry experts and peers in three curated sessions:

  • From Innovation to Impact, a panel discussion around different types of innovation, proven approaches to develop strategy & culture and manage sustainable change.
  • Innovation-in-a-Box Workshop, a hands-on experience with various tools & structured approaches to support innovation teams & efforts
  • The Power & Pitfalls of Data, a fireside chat discussing data as the new “oil” for powering local Government plus the dynamics, opportunities, pitfalls and practical approaches to monetizing city data.

1:30 PM - 2:30 PM

Wexford Science +Technology Tour

850 N 5th St is the first private development in the Phoenix Biomedical Campus, a 30-acre designation in Downtown Phoenix that already has strong public and academic investment and activity. This 227,000 SF Class A Office and Lab building will become the Innovation Hub of the Phoenix region and a catalyst for economic growth for downtown Phoenix, especially for the Biomedical industry. This is the first of about 1.5M SF of private development that will occur on the Phoenix Biomedical Campus. The project is privately owned and operated by Wexford Science + Technology in partnership with Ventas, Inc. The land is leased from the City of Phoenix and Arizona State University. ASU is the anchor tenant, occupying 50% of the seven floors. The remaining space will be occupied by private tenants and the Center for Entrepreneurial Innovation, a work force training program and biomedical incubator. In this tour you will see an Innovation District in the making and have conversations with industry experts about the process of create a place for innovation to flourish.

https://wexfordscitech.com/projects/phoenix-biomedical-campus/

1:30pm - 2:30pm

Power to the People, Right On! Participatory Budgeting through The People’s Project! – Your Money – Your Power – Your Project, City of Sequim, WA

Power to the People, Right On!  Participatory Budgeting through The People’s Project! – Your Money – Your Power – Your Project, City of Sequim, WA

Learn how a small city in the Northwest corner of Washington State took a global initiative and made it work for their own community. In 2018, the City of Sequim Innovation Team was challenged by the City Manager to develop a program that would get citizens more involved in the City’s budgeting process. Research on the global Participatory Budgeting initiative inspired the team to develop a program that is unique to our community and fits Sequim’s small-town friendly attitude by encouraging inclusion and participation for everyone. The People’s Project! put the power to decide which projects should be included in the next budgeting cycle directly into the hands of our residents and increased engagement of the community with City government.

Learning objectives:
• Learn how you might actively engage with citizens and discover what is most important to your community.
• Size doesn’t matter. You can be a city of 750,000 or 7,500 and still adapt big concepts that will work for your specific community.
• Discover how to use human design thinking to work through a problem and uncover the best solution.

1:30 PM - 2:30 PM

Taking Action on Inclusive Public Engagement, City of Boulder,CO (Innovation Award Winner 2020 )

Taking Action on Inclusive Public Engagement, City of Boulder,CO

Under-represented communities in Boulder were not being heard and did not have equitable access to some city resources because of systemic barriers. Based on recommendations from a community working group, the City of Boulder Public Engagement team set out to strengthen and change the city’s engagement culture. As part of a focus on equity and inclusion, the team built out two model projects to meet community members where they are. Join us to learn how city staff identified and removed barriers in the Neighborhood Grants program and co-created engagement opportunities with Community Connectors.

Learning Objectives:
• Understand the City of Boulder’s award-winning approach to inclusive public engagement that focuses on removing barriers and building trust.
• Experience two case studies of how projects were redesigned and developed to embody this approach: Neighborhood Grants and Community Connectors.
• Draft a plan to take action in your own community, in your own sphere of influence, starting the day you return to your regular work.

1:30 PM - 2:30 PM

Open4Business Hurricane Map, Leon County, FL

Information coming soon

1:30 PM - 2:30 PM

A Way Home: Cultivating multi-sector partnerships and focusing on individual needs of the homeless, City of Glendale, AZ

A Way Home: Cultivating multi-sector partnerships and focusing on individual needs of the homeless, City of Glendale, AZ

Join two communities in a discussion surrounding the issue of homelessness and how building relationships can create a pathway to success. Built on concepts of self-sufficiency, community partnerships and teamwork, the cities of Glendale and Goodyear, Arizona, created a framework for successful homeless outreach programs. Learn what worked in this overview of two programs designed to address homelessness on the human level. This presentation highlights day-to-day work with the homeless population, issues surrounding homelessness, and community partnerships. By working with both homeless and non-homeless members of the community, you too can create a pathway from the streets to success.

Learning Objectives:
• How Goodyear and Glendale built successful programs; a look at the success stories as well as the setbacks that the homeless face in this journey.
• How to develop pathways to self-sufficiency for the homeless
• How to cultivate powerful multisector partnerships to build trust and move the needle on homelessness
• How partners can coordinate their strengths and resources to a common goal

1:30 PM - 2:30 PM

TLG Forum: Taking Smart City Innovation Mainstream

The conversation about smart cities has often focused on the vision of a sweeping connected landscape of sensors, smartphones, and data hubs. Despite investment and enthusiasm from the tech industry and communities alike, this vision has largely failed to materialize.

 

We need a new definition of smart cities—one which focuses on the fundamentals of connecting residents to their government and employs a modular approach to modernization that works in the financially strained context of local government.

 

Join us for a panel session with your peers to discuss connecting residents to their government and implementing a modular approach to modernization.

2:30 PM - 3:00 PM

Refreshment Break

Refreshment Break

2:30 PM - 6:30 PM

Virtual Presentation: Emotionally Intelligent Sign Design Competition, Village of Bayside, WI

3:00 PM - 4:00 PM

Kids, asthma, sensors oh my! Walking the yellow brick road of health and air monitoring, City and County of Denver, CO

Kids, asthma, sensors oh my! Walking the yellow brick road of health and air monitoring, City and County of Denver, CO

In a world where asthma rates on are the rise and a pollution cloud still covers Denver, one small team will make a difference in the lives’ of residents. Love My Air Denver, with the help of Bloomberg Philanthropies, has paved the way in low-cost sensor monitoring of PM2.5. In partnering with Denver Public Schools, Denver hopes to lower asthma rates in school-aged kids, providing a better future.

Learning Objectives:
• Deployment of a city-wide, real-time, air quality sensor network.
• Using real time air quality info/dashboards in addressing asthma in school kids.
• Local government’s role in sensor networks.
• Engaging school communities in air sensors.
• Learn how to replicate our program!

3:00 PM - 4:00 PM

Transforming Open Data into Housing Opportunity – Innovating affordable housing investment, City of Charlotte, NC (Innovation Award Winner 2020)

Transforming Open Data into Housing Opportunity – Innovating affordable housing investment, City of Charlotte, NC

The United States is experiencing unprecedented strain in its housing market resulting in a housing crisis for many Americans. In addition to increased housing investments, a cross disciplinary team from the City of Charlotte is using open data to power a tool that identifies high opportunity sites for affordable housing development. Come explore with us how data can amplify housing investment and how you may already have the data you need to better inform decision making in your community.

Learning Objectives:
• The importance of location in affordable housing
• What data can tell you about opportunity
• How to develop an open data culture

3:00 PM - 4:00 PM

Where is Officer Waldo's Car?, City of Arvada, CO.

Where is Officer Waldo's Car?, City of Arvada, CO.

The City of Arvada’s Process Improvement NINJAs applied “bo-ryaku” to take a deep dive into the world of police, fleet and IT helping the team unify, develop and implement real world improvements to the frustrating process of ensuring police vehicle readiness and availability. Join us for a fast-paced, dynamic and interactive dialogue highlighting how the NINJAs supported “thinking without a box” resulting in consensus for sustainable change. Learn how technology, creativity, tenacity, metrics and get ‘er done collaboration changed how we ensure our team communicates more effectively and understands their roles, so that our police officers don’t have to call an UBER!

Learning Objectives:
- Creativity happens and attitudes improve when all players in a process are involved
- Having the “right” people facilitating organizational process improvement is critical
- Process improvement is a driver for resource allocation
- Yes, you do need a bird dog to drive success and other tips to help sustain change

3:00 PM - 4:00 PM

Manatee County - Let's Talk Tech, Manatee County, FL.

Manatee County - Let's Talk Tech, Manatee County, FL.

Manatee County thrives on taking opportunities to apply technology in unique ways and in an everchanging community, the organization has had to adapt to a whole host of new technological needs. Join the Manatee County team to learn how they’ve used drones, augmented reality, 3D modeling, GIS, and more to create powerful dashboards and informational apps.

Learning Objectives:
• Understand GIS and innovative technology applications in local government
• Provide a multitude of use cases that attendees can take back to their workplace
• Out-of-the-box problem solving using out-of-the-box solutions

4:00 - 4:30 PM

Break

Break

4:30 PM - 5:00 PM

PowerUp! Expanding the power of cultural experiences to those in poverty, City of Norfolk, VA.

PowerUp! Expanding the power of cultural experiences to those in poverty, City of Norfolk, VA.

Learn how Norfolk knocked down barriers that stood in the way of residents’ access to our rich and varied cultural and arts resources. Norfolk’s PowerUp! program increases access to arts, entertainment, and cultural amenities by offering free or discounted admission or membership fees to low-income residents with a state-issued Medicaid card. The cost to the City? Zero! Learn the ins and outs of the program and how you can replicate it in your city. You won’t want to miss it!

4:30 PM - 5:00 PM

Thinking Outside the Spot: Park yourself here to learn more about an innovation in municipal parking, Town of Innisfil, ON.

Thinking Outside the Spot: Park yourself here to learn more about an innovation in municipal parking, Town of Innisfil, ON.

"They paved paradise and put up a parking lot.”
Joni Mitchell

Joni Mitchell was on to something! She never talks about the cost of paving over municipal space to put in more public parking, but I’ll tell you Joni, it costs a small fortune! Keeping up with parking demand is a classic municipal problem and we’ve created a partnership with Rover Parking Inc to solve it. Join us to hear about a new way to save your green space and increase your supply of parking without the cost and commitment of new infrastructure.

4:30 PM - 5:00 PM

How I Lead, A Conversation with Alliance for Innovation Board of Directors

How I Lead, A Conversation with Alliance for Innovation Board of Directors

4:30 PM - 5:00 PM

SURF – Start Up Raid Fire Session

5:00 PM - 6:30 PM

Welcome Reception

Welcome Reception

7:00 PM

Regional Networking Dinners

Regional Networking Dinners

Schedule Download
7:00 AM

South Mountain Hike

Phoenix is ranked on of the top 10 hiking cities in America by National Geographic. With more than 200 miles of breathtaking trails that can be tailored to all ability levels. Join us as we hike the trails of South Mountain. Come find out why celebrities like Carrie Underwood and Katy Perry hike here. Keep your eyes open for our local stars on the trails from skittering lizards to zipping hummingbirds. Transportation provided will depart and return to the convention center. Cost is $20.

8:00 AM - 10:30 AM, 2:30 PM - 4:30 PM

Exhibit Hall Open

Exhibit Hall Open

8:30 AM - 5:00 PM

Registration Open

Registration Open

8:30 AM - 9:00 AM

Coffee, tea, juice service

Coffee, tea, juice service

8:30 AM - 11:30 PM

Virtual Presentation: Meet the beet: Fort Collins' new Sugar Beet Park, City of Fort Collins, CO

9:00 AM - 10:00 AM

Getting from How? To Wow! | Building a Culture of Innovation, Jefferson County, CO. (Innovation Award Winner 2020)

Getting from How? To Wow! | Building a Culture of Innovation, Jefferson County, CO.

To be a truly innovative organization, one key piece is the culture of the organization. First it is important to ensure the organization has committed to this endeavor through thoughtful and strategic organizational statements that outline the mission, vision, values and goals. Second, engaging employees to think creatively without hesitating to share their great ideas is a key element in a culture change shifting toward innovation. Finally, ensuring that leadership is equipped to accept ideas in a way that fosters collaboration and creativity, without enforcing a fear of failure, is critical in sustaining a culture shift. This interactive session will walk through the steps Jeffco used to take on this initiative using internal collaboration and external partnerships!

Learning Objectives:
Participants will…
• Discover action steps for engaging all levels in a culture shift toward innovation through collaboration.
• Learn how to facilitate activities that can be easily replicated to facilitate creative thinking and participation.
• Gather ideas for ways to measure progress and create positive momentum.

9:00 AM - 10:00 AM

University of Arizona Colleg of Medicine Bio Medical Campus Tour.

University of Arizona Colleg of Medicine Bio Medical Campus Tour.

The Phoenix Biomedical Campus serves as a major biosciences hub and premier provider of medical education. Nowhere else in the region can such a talented mix of doctors, researchers, innovators, educators, allied health professionals and thought leaders be found all at one address, providing firms with unprecedented opportunities for growth and collaborative efforts with industry leaders.

The University of Arizona College of Medicine – Phoenix, already a national leader on education and research, has tremendous potential to be a driver of healthcare excellence, an economic catalyst, and a strong magnet for biotech growth. During the tour attendees will see technological innovations in medical education and learn how three universities utilize the space. The tour includes a visit to the Center for Simulation and Innovation, a 33,000-square-foot, state-of-the art medical training facility, where medical and nursing students train on mannequins that can talk, sweat, breathe, give birth and bleed like real patients.

https://phoenixmed.arizona.edu/

9:00 AM - 10:00 AM

Innovating without Aggravating: Breaking down barriers within Manatee County’s capital improvements planning process, Manatee County, FL. (Innovation Award Winner 2020)

Innovating without Aggravating: Breaking down barriers within Manatee County’s capital improvements planning process, Manatee County, FL.

Learn how empowering staff and lifting constraints on GIS software transformed Manatee County’s CIP process into an automated and live resource accessible to all staff and constituents. By taking a multi-departmental approach to improving our process, data from multiple systems are now combined into an easy-to-use dashboard. The best part, we used out-of-box solutions and allowed users to continue their current process in the respective departments. You’ll also hear about some of the ways we are sharing this resource in the community and using it to connect with neighborhoods and members of the public.

Learning Objectives

• Find out how you can automate complex planning and budgeting processes
• See how technology and GIS applications can synergize your organization and make the sharing of information simpler.
• Learn techniques to become more transparent and successful at building trust in your community through the sharing of information

9:00 AM - 10:00 AM

Diversity = A Beautiful Mosaic, City of Montgomery, OH. (Innovation Award Winner 2020)

Diversity = A Beautiful Mosaic, City of Montgomery, OH.

Our journey started with a person handing out literature near a polling location encouraging voters to not vote for a qualified candidate solely based on that person’s religion. This was a shocking incident in the community. We thought we were above this. This event, and the changing national trends reminded City Council that no community is above bigotry, intolerance, and hate if left unchecked. As a result, Montgomery set out to create a committee to address the issue and develop ways to educate the community to embrace our neighbors and make Montgomery a welcoming community.

Learning Objectives:
• Learn why the Diversity and Inclusion Committee was formed.
• Understand the Committee’s goals and objectives.
• Review the Committee’s accomplishments and future plans.

9:00 AM - 10:00 AM

Community Wide Engagement Process focused on Equity, Lane County, OR

9:00 AM – 10:00 AM

21st Century Internal Audit: How to Leverage Internal Audit to Achieve Your City’s Goals

When you think of an internal audit, do you think primarily of internal controls and testing? Sure, that’s the historical approach to internal audit, and, yes, controls and compliance are important. However, there is an innovative approach to internal audit that is more comprehensive, more creative, and aims to improve organizational performance. Utilized in a more holistic manner, internal audit can be your “Swiss Army Knife” resource to reduce risks, strengthen controls, and enhance performance, efficiency, and effectiveness.

During this engaging and informative session, you will:

  • Enjoy a more holistic approach to internal audit from both auditee and auditor perspectives
  • Learn that objective and independent are not mutually exclusive of collaborative and constructive
  • Understand the top opportunities for reducing risks, strengthening controls, and enhancing performance

 

Speakers

  • Gigi Decavalles-Hughes, Director of Finance, City of Santa Monica
  • Mark Steranka, Partner, Moss Adams
  • Colleen Rozillis, Senior Manager, Moss Adams

9:00 AM - 10:00 AM

TLG Forum: 21st Century Internal Audit: How to Leverage Internal Audit to Achieve Your City’s Goals, Moss Adams

9:00 AM - 10:00 AM

Unconference: Do Small-to-Midsize Communities have a Future in an Age of “Superstar Cities by Robert Bell, Intelligent Community Forum”

10:00 AM - 10:30 AM

Beverage Break

Beverage Break

10:30 AM - 11:30 AM

Encouraging Sustainability- Smart Business Growth, Avondale, AZ.

Encouraging Sustainability- Smart Business Growth, Avondale, AZ.

The City of Avondale launched a green business program in the Fall of 2018 to encourage sustainable actions throughout the local business community. The Green Business program recognizes local businesses for their investments and contributions to operate in an eco-friendlier way through sustainable practices. To show appreciation for those actions the businesses are awarded a certificate to showcase their commitment to go above and beyond basic environmental requirements. Being a member of the Green Business program, also comes with incentives from the City of Avondale such as being promoted through the City website and gaining access to City staff for continuous green educational training to constantly improve your business efficiency.

Learning Objectives:
• Growing a sustainable City
• Engaging with local business community
• Using social media to promote sustainability

10:30 AM - 11:30 PM

TLG Forum: Telus Presents

10:30 AM - 11:30 AM

We Will Rock You (Sing It!), City of Olathe, KS

We Will Rock You (Sing It!), City of Olathe, KS

Olathe, Kansas recently partnered with Habitat for Humanity of Kansas City to help restore several homes in need of exterior maintenance as part of the City’s Healthy Neighborhoods Initiative. Hundreds of volunteers gathered to help restore twelve Olathe homes, belonging to families without the resources to do so themselves. Olathe’s pilot Rock the Block event in September 2018 brought together commercial organizations, nonprofits, community groups, elected officials, law enforcement, public safety and over 300+ volunteers to work together with residents to improve quality of life, restore a sense of pride, and build relationships creating a stronger sense of community.

Learning Objectives:
• Public Engagement skills in a non-traditional setting
• Innovative way to create change in your community
• Value of breaking down silos through collaboration
• Engaging people from all disciplines and public/private sectors for one community goal

10:30 AM - 11:30 AM

What If THAT Didn’t Happen?, City of Shawnee, KS.

What If THAT Didn’t Happen?, City of Shawnee, KS.

Medical emergencies, motor vehicle crashes, building fires – no, it’s not the end of the world. It’s everyday life in your city; in every city. In order to be able to combat the risk, you must understand the risk in your community? Are you able to quantify it or visualize it? Are you sharing your efforts with your community? This program will showcase an innovative approach synthesizing data and technology to help the Fire Department measure and combat risk. These efforts are being shared with the community to promote transparency and facilitate a collaborative approach to identifying and implementing effective solutions.

Learning Objectives:
• Participants will gain an understanding of community risk reduction & its importance
• Participants will help identify challenges associated with mitigating risk in their communities
• Participants will learn the value of leveraging technology & data to visualize and help mitigate risk

10:30 AM - 11:30 AM

Someone Actually Approved This?! – Crazy Ideas to Support Businesses During Road Construction that were Crazy Successful, Colleyville,TX

Information coming soon

10:30 AM - 11:30 AM

Missouri's 311 TrashBot, City of Kansas City.

Meet Kansas City, Missouri's 311 TrashBot, City of Kansas City.

KCMO’s 311 Call Center deployed a new and innovative conversational voice application in June 2019 to help resolve a high call volume by KCMO residents reporting issues with missed trash and recycling pickups. Within a few months, Trashbot saved KCMO residents and 311 agents nearly 70 hours of talk time, resulted in an estimated $10,000 in savings for the City, and offered residents the convenience of reporting their missed trash 24 hours a day, 7 days a week. Trashbot is no traditional interactive voice response (IVR). Trashbot is a cognitive voice automation portal (CVA) that utilizes cloud-based technologies and conversational AI tools. The application was designed and customized in a public-private partnership between the City of Kansas City, Missouri and Xaqt.

Learning Objectives:
• Background of how the demand for Trashbot emerged and how the technology is deployed by the 311 Call Center
• Why this technology was the right solution at the right time for KCMO’s residents and the 311 Call Center
• How Trashbot’s underlying technology is innovative and scalable
• The opportunities and challenges of a sustainable public-private partnership
• How the Trashbot has further impacted 311’s operations and new projects that have resulted from Trashbot’s success

10:30 AM - 11:30 AM

Driving Change Through Employee Empowerment: How the Town of Leesburg, Virginia Used the Lean Six Sigma Kaizen Approach to Improve Leaf & Brush Collection, Town of Leesburg, VA

Driving Change Through Employee Empowerment: How the Town of Leesburg, Virginia Used the Lean Six Sigma Kaizen Approach to Improve Leaf & Brush Collection, Town of Leesburg, VA

The Town of Leesburg provides residents with curbside brush and fall leaf collection. As Leesburg grew, but resources did not, staff struggled to maintain expected service levels. Using the Lean Six Sigma Kaizen approach, the Streets Division took the collection process apart, documented what crews were actually doing (as opposed to what supervisors thought they were doing!), and revised the process from top to bottom. Led by the front-line staff, the new process resulted in not only a 30% gain in efficiency, but also created an environment of continuous improvement once staff saw their recommendations successfully implemented.

Learning Objectives:
• Through a case study, understand the basics of the Lean Six Sigma Kaizen approach to process improvement.
• Learn how empowering front-line employees to make changes can improve morale and create a climate of continuous improvement.
• Discover the power of cross-divisional and cross-departmental efforts to generate efficiencies.

10:30 AM - 11:30 PM

Learning Lab: ResouceX

11:30 AM - 1:15 PM

Innovation Awards Luncheon

Innovation Awards Luncheon

1:30 PM - 2:30 PM

Prototyping in Public Service, Hennepin County, MN and City of Tacoma, WA.

Prototyping in Public Service, Hennepin County, MN and City of Tacoma, WA.

Come prototype with us! Public sector employees focus on meeting the needs of the public. Missions, core values, guiding principles, all help narrow in on how to meet those needs. Then, the methods, tools, and frameworks assist by giving steps to making that happen. For Hennepin County and the City of Tacoma those frameworks center on continuous improvement cycle and human centered design. Come hear about the "Innovation and Improvement Cohort" and "CI4I" platforms that teach employees to plan their efforts by leveraging the voice of the customer and iterate prototypes with feedback to meet those ever-changing needs.

Learning Objectives:
• Hear about the deployment wins and challenges from 2019 for Hennepin County and the City of Tacoma
• Explore how iteration and "slowing down to go fast" plays a role in organizational success
• Practice prototyping and structuring iteration to cultivate innovation

1:30 PM - 2:30 PM

“Connect. Support. House.” San Diego’s Strategy to Reduce Homelessness, City of San Diego, CA.

“Connect. Support. House.” San Diego’s Strategy to Reduce Homelessness, City of San Diego, CA.

In 2017, San Diego County faced a public health crisis that hit the City of San Diego’s homeless community particularly hard — and it was a wakeup call. San Diego Mayor Kevin L. Faulconer took swift action to put San Diego on a path to provide temporary relief for homeless individuals from the streets, support them with services, and help them find permanent homes. This became the City’s “Connect. Support. House.” strategy to reduce homelessness that cities across the nation and internationally are coming to visit nearly every week to learn from.

Learning Objectives:

Attendees will gain insight about San Diego’s approach to homelessness with the following:
• Leveraging public-private partnerships to deliver critical services to the homeless population
• How, with the right approach, local law enforcement and outreach workers can create an innovative and humane way to connect people to the services that they need
• Education on San Diego’s effort to addressing housing affordability

1:30 PM - 2:30 PM

Criminal Justice Reform at the Local Level, Unified Government of Athens-Clarke County.

Criminal Justice Reform at the Local Level, Unified Government of Athens-Clarke County.

Treatment Courts focus on the root cause of the issue in the individual, often times addiction or mental health issues, in an attempt to reduce recidivism. The Treatment Courts in Athens-Clarke County have worked with over 1000 repeat offenders and have reduced their recidivism by nearly 40%. Statistics show that Treatment Courts work. Treatment Courts save money, reduce recidivism, and rebuild the lives of their participants, as well as their families, that have been negatively impacted by addiction and/or a mental illness.

Learning Objectives:
• Treatment Courts are problem-solving courts that take a public health approach using a specialized model in which the judiciary, prosecution, defense attorney, probation officers, law enforcement officers, mental health social service providers, and treatment communities work together to help addicted offenders with the goal of long-term recovery.
• Treatment Courts save money, but require creative financing and efficient management in order to succeed. Flexibility and creativity are required to create a successful program.
• Treatment Courts rebuild lives to ensure the positive reintegration. At this point, we will provide specific case studies that show some of the success stories of reintegration that we have observed.

1:30 PM - 2:30 PM

Automated Vehicles: Lessons learned from a real-world pilot, City of Grand Rapids, MI. (Innovation Award Winner 2020)

Automated Vehicles: Lessons learned from a real-world pilot, City of Grand Rapids, MI.

In July 2019, the City of Grand Rapids, launched the Grand Rapids Autonomous Shuttle Initiative (AVGR) with May Mobility, a start-up providing multi-passenger autonomous vehicle service. This project is a public/private partnership with companies in mobility, retail, health and home in engagements to prove, explore, inform and prepare AV technology for broad consumer adoption. Unlike any autonomous mobility engagement of its kind, the Grand Rapids Autonomous Vehicle Initiative will engage the public, understand usage in real-time, innovate accessibility and study how our world reacts to the future of transportation.

Learning Objectives:
• Recognize the impacts of AVs on public infrastructure.
• Compare different public perceptions of AVs before and after the pilot project.
• Evaluate different opportunities for engagement in future discussions around AVs.

1:30 PM - 2:30 PM

Change Management as a City Service, City of Palo Alto, CA. (Innovation Award Winner 2020)

Change Management as a City Service, City of Palo Alto, CA.

In an era of rapid change, city governments can apply change management practices to onboard their communities into the future. In Palo Alto City Library, through community outreach, we identified anxiety about social, technological and economic change. The Library has created a series of programs to address these anxieties. Using our award-winning Robotics in the Library program as a case study, we will provide lessons learned on how we helped our communities in coping with change.

Learning Objectives:
• Best practice of involving communities (form community partnerships to benefit from expertise not readily available on staff)
• Collaborative effort across city departments (IT, Library, Purchasing, etc. all need to be on board)
• Value of risk-taking (we have gained positive outcomes with robotic programs, but we do have other programs that were less successful, Echo Show for example.)

1:30 PM - 2:30 PM

TLG Learning Lab: ZenCity

1:30 PM - 5:00 PM

Disruptive Innovation Lab: A Fast-Paced, Hands-On Workshop to Tackle Your Organizational Problems and Create Opportunities

Disruptive Innovation Lab: A Fast-Paced, Hands-On Workshop to Tackle Your Organizational Problems and Create Opportunities

Many people believe when it comes to innovation, you’ve either got it or you don’t.  But innovation is a skill that can be learned, practiced and improved upon. And innovation often is best practiced with the mindset of disruption: challenging norms, asking why things are as they are and imagining better ways of practice. In that spirit, we present a fast-paced innovation workshop that combines a local government practitioner panel – your peers sharing quick stories of innovation approaches and lessons learned on the ground in their localities – with a rapid-fire series of activities designed to help attendees work through a problem / opportunity within their span of control and leave with a mini-action plan on how they can act when they get home. Come to learn from each other and apply innovation approaches and mindset in a safe space with fellow local government practitioners.

 

Learning Objectives:

  • Learn – Attendees will learn a variety of innovation / continuous improvement tools and hear different perspectives on how local government innovation is happening on the ground across North America.
  • Define and Analyze – Attendees will apply innovation / continuous improvement tools as they define and analyze a problem / opportunity in their organization.
  • Ideate and Plan – Attendees will apply innovation / continuous improvement tools as they generate ideas to address their problem / opportunity and articulate clear next steps to work on their problem / opportunity when they return to their organization.
  • Network – Attendees will build connections with fellow local government practitioners, presenters and coaches, all in a spirit of support and continuous learning.

 

Session leaders:

Catherine Bennett, Organizational Development Administrator

Athens-Clarke County Unified Government, GA

 

Michael Davis, Strategic Initiative Manager

Durham County, NC

2:30 PM - 3:00 PM

Break

Break

2:30 PM - 5:00 PM

Virtual Presentation: Expression of Data, City of Olathe, KS

3:00 PM - 4:00 PM

Through the Looking Glass: Transparency in a Digital Age, Manatee County, FL

Through the Looking Glass: Transparency in a Digital Age, Manatee County, FL

Data sharing is caring and at Manatee County we’ve worked to increase transparency within our local government by sharing neighborhood engagement data along with social media analytics in a user-friendly visual presentation of our information through an Operations Dashboard.

 

Learning Objectives:

  • Avenues for circulating messages to neighborhoods across multiple platforms.
  • The usefulness of integrating social media analytics and engagement data in order to understand how our communities tick.
  • The importance of pairing resident feedback with geolocation through Survey123.
  • How Manatee County established their Ambassador Program to help empower resident by educating them on local government.
  • Neighborhoods will learn the power of sharing their stories through maps.

3:00 PM - 4:00 PM

Stormwater? More like Score-water! Learn how to get residents to take an active role in stormwater management, City of Harrisonburg, VA.

Stormwater? More like Score-water! Learn how to get residents to take an active role in stormwater management, City of Harrisonburg, VA.

Stretch your funding and leverage existing human capital by partnering with local organizations to meet community needs. The City of Harrisonburg partnered with the Shenandoah Valley Soil and Water Conservation District to create HCAP, which provides cost-share assistance to private property owners wishing to address natural resources and stormwater concerns on their properties. The program is funded by Harrisonburg’s Stormwater Utility Fee and provides a way for landowners to voluntarily implement stormwater practices such as bioretentions, permeable pavement, and green roofs that will help infiltrate and clean water coming from their properties.

Learning Objectives:
• Discover how to build local partnerships to solve stormwater problems
• Understand how to obtain support for an innovative sustainability idea
• Learn the “must-haves” of a program that uses public funds to address a problem on private property.
• Be inspired to involve citizens in stormwater management solutions

3:00 PM - 4:00 PM

TLG Forum: GTU Presents

3:00 PM - 4:00 PM

myBlue - how to get your personal police officer, Village of Bayside, WI (Innovation Award Winner 2020)

myBlue, Village of Bayside, WI.

The police officer walks up to your door and knocks…you immediately replay the last few days of your life wondering if someone turned you in for “that thing”. A smile flashes across the officer’s face as she says “Hi! I’m your new Neighborhood Officer”. Suddenly the world is bright again – the police don’t know about it! No media, no jail, no attorney – just that promise to yourself that you’ll never look at that website again! She hands you a flyer about a new and daring idea – the police want to get to know us better, it says.

Learning Objectives:
• Understand the steps needed to create a more personal connection between police officers and residents;
• Learn how to overcome “police anxiety” on both sides (police and public);
• Create and collect meaningful metrics from the police and the community;

3:00 PM - 4:00 PM

Collaborative Service Delivery Arrangements and Decision Matrix Tool, David Swindell, Director, Center for Urban Innovation at Arizona State University

3:00 PM - 4:00 PM

Taking Control of Your Shared Micromobility Program Through Innovation, City of Phoenix, AZ.

Taking Control of Your Shared Micromobility Program Through Innovation, City of Phoenix, AZ.

The presentation will provide a brief introduction to how the city of Phoenix’s e-scooter pilot program was initiated, developed and eventually launched. The presentation will include the steps we took to develop policy changes such as the required e-scooter designated parking locations. The presentation will highlight the unique regulation requests from stakeholders and city leadership and how staff created innovated solutions to incorporate these unique requests into the program. The presentation will conclude with lessons learned from the process and a brief update as to how the program is doing.

Learning Objects:
• To understand the importance of providing transparency from the beginning of the program’s development
• To learn more about researching the micromobility industry while using existing City staff knowledge
• To acknowledge the value of creating your city’s own unique story by providing communication platforms, such as social media presence, website, news media outlets, special events and continued engagement opportunities
• Learn to innovate from challenges and how to apply the strengths of this program to other programs

3:00 PM - 4:00 PM

Opportunity is knocking, but what if you don’t have a door? Creating Opportunities for All: paid work experiences for youth, City & County of San Francisco, CA.

Opportunity is knocking, but what if you don’t have a door? Creating Opportunities for All: paid work experiences for youth, City & County of San Francisco, CA.

“Seize the moment because some opportunities don’t come twice” – for some an opportunity doesn’t come once. San Francisco has a booming economy, but not everyone is benefitting.
· Opportunities For All (OFA) is one of Mayor London N. Breed’s signature initiatives. Through paid work-based learning experiences, our diverse young people are able to improve their economic futures collectively while making their city and communities stronger. The initiative is working assiduously to close income disparities and wealth gaps to make sure all of our youth have access to opportunity regardless of socioeconomic status.

3:00 PM - 4:00 PM

Galvanize Tour

Galvanize Tour

Galvanize Phoenix serves as a home base to start-ups and established companies building tech enabled innovation and has all of the amenities of a co-working space – plus learning opportunities, resources, and access to the network a growing startup needs. The tour will show the group Galvanize and the transformation that's taking place in the Warehouse District, which has gone from a quiet, underutilized neighborhood to a bustling tech scene, and home to more than 150 companies. Here's a short video about Galvanize that shows the campus well and a link to the Phoenix Warehouse District website as well.

https://www.galvanize.com/campuses/coworking-space-phoenix

4:00 PM - 4:30 PM

Break

Break

4:30 PM - 6:00 PM

Exhibitor Move out

Exhibitor Move out

4:30 PM

Communications Rapid Fire

·   Storylines that Stir the City, City of Albert Lea, MN

·   Out with the Old, IN with the a New Way of Embracing our Digital World, City of Goodyear, AZ

·   MesaNow app, City of Mesa, AZ

·   MesaNow.org (Digital Newsroom), City of Mesa, AZ

4:30 PM - 5:00 PM

Diversity Challenges in Public Safety? Camp 911 to the Rescue! City of Virginia Beach, VA. (Innovation Award Winner 2020)

Diversity Challenges in Public Safety? Camp 911 to the Rescue! City of Virginia Beach, VA.

Nationwide, public safety fields are struggling with recruiting and creating a pool of qualified and diverse candidates. Camp 911 comes to the rescue by engaging middle schoolers through a hands-on and interactive week full of experiences in the fire, police, and EMS fields in a fun camp environment, specifically targeted during their formative years. This session will take a deep dive into developing a program that addresses the challenges around building positive relationships and trust with public safety professionals, community engagement, and how this contributes to a sustainable succession plan for public safety departments.

4:30 PM - 5:00 PM

How I Lead, a Conversation with Alliance for Innovation Board of Directors

How I Lead, a Conversation with Alliance for Innovation Board of Directors

5:30 PM - 8:30 PM

Conference Festival

Phoenix is rich in history and what better way to wrap-up your stay then celebrating Mexican heritage with a Cinco de Mayo Festival at The Croft Downtown. The Cinco de Mayo themed fiesta will host great food and drinks and live music in one of the city’s most unique downtown urban warehouse district event spaces.

 


Sponsored by Moss Adams

8:30 PM

nextERA Meetup

nextERA Meetup

3:00 PM - 4:00 PM

TLG Forum: Taking Smart City Innovation Mainstream

The conversation about smart cities has often focused on the vision of a sweeping connected landscape of sensors, smartphones, and data hubs. Despite investment and enthusiasm from the tech industry and communities alike, this vision has largely failed to materialize.

 

We need a new definition of smart cities—one which focuses on the fundamentals of connecting residents to their government and employs a modular approach to modernization that works in the financially strained context of local government.

 

Join us for a panel session with your peers to discuss connecting residents to their government and implementing a modular approach to modernization.

Schedule Download
7:00 AM

Morning Yoga

Relax and unwind with an all levels yoga class. Practice your cobra and embrace your downward facing dog while enjoying the beautiful morning temperatures in Phoenix. Bring your mats and we will provide the rest! Group will walk to outdoor space from Convention Center. Cost is $10

8:30 AM - 12:00 PM

Registration Open

Registration Open

8:30 AM - 9:00 AM

Coffee, hot tea service

Coffee, hot tea service

8:30 AM - 10:30 AM

Virtual Presentation: Phoenix Fire Department - Mobile Stroke Unit, City of Phoenix, AZ

9:00 AM - 10:00 AM

Learning Lab: Center for Internet Security

9:00 AM - 10:00 AM

Not just coffee runners: Rethinking internships to battle regional brain drain, Manatee County and Sarasota County.

Not just coffee runners: Rethinking internships to battle regional brain drain, Manatee County and Sarasota County.

Sarasota and Manatee Counties have experienced an interesting demographic shift. Our population pyramid is inverted and our workforce is decreasing; all of which are reflected within our local governments. Join us for a robust conversation on how we’ve used regional data to help design innovative internship programs to engage, hire and retain young talent in our communities.

Learning objectives:
• How to design an effective program by following a key principles
• Programming ideas to attract and retain new talent
• Learn how to professionally develop younger staff

9:00 AM - 10:00 AM

Arizona Government Facilities Alliance, City of Scottsdale, AZ.

Information coming soon.

9:00 AM - 10:00 AM

What’s mentoring got to do, got to do with it, City of Hillsboro, OR

Sit back and enjoy a musical ensemble to learn how a short-term innovation team at the City of Hillsboro researched, developed, prototyped and launched a city-wide mentoring program within 23 business days.  No need for you to have perfect pitch; all levels of employees can participate in this mentoring program.  The City offers three different formats, taking the program to a whole new octave:  ongoing one-on-one mentoring; flash mentoring; and group mentoring where all employees get to be involved.  The participants have discovered that mentoring goes both ways; this is not a solo performance!

 

Learning objectives:

  • Discover how to maintain a consistent beat to excite and engage the organization through a staff led program
  • Learn how the program has struck a chord with Hillsboro employees as well as the organization as a whole
  • Take notes on how Hillsboro created a buzz by incorporating outside resources and communicating through innovative channels
  • Get ideas on how to celebrate success and harmony of a program, while deepening employee relationships

9:00 AM - 10:00 AM

A Way Home: Cultivating Multi-Sector Partnerships and Focusing on Individual Needs of the Homeless, Cities of Glendale and Goodyear, AZ.

A Way Home: Cultivating Multi-Sector Partnerships and Focusing on Individual Needs of the Homeless, Cities of Glendale and Goodyear, AZ.

Join two communities in a discussion surrounding the issue of homelessness and how building relationships can create a pathway to success. Built on concepts of self-sufficiency, community partnerships and teamwork, the cities of Glendale and Goodyear, Arizona, created a framework for successful homeless outreach programs. Learn what worked in this overview of two programs designed to address homelessness on the human level. This presentation highlights day-to-day work with the homeless population, issues surrounding homelessness, and community partnerships. By working with both homeless and non-homeless members of the community, you too can create a pathway from the streets to success.

Learning Objectives:

• How Goodyear and Glendale built successful programs; a look at the success stories as well as the setbacks that the homeless face in this journey.
• How to develop pathways to self-sufficiency for the homeless
• How to cultivate powerful multisector partnerships to build trust and move the needle on homelessness
• How partners can coordinate their strengths and resources to a common goal

9:00 AM - 10:00 AM

Transforming Community Through Partnership, City of Greeley, CO and Kalamazoo, MI (Innovation Award Winner 2020)

Transforming Community Through Partnership, City of Greeley, CO and Kalamazoo, MI

With a vision to embrace and alter their community’s unique, yet distinct challenges, Kalamazoo, Michigan and Greeley, CO embraced the ideas of community capitalism to transform local government. Each community’s bold vision to transform their community through principled relationships, aligned partnerships and true community engagement has created new pathways to ensure their community’s long-term prosperity. The two communities have charted new direction by blending the strengths and benefits from local government, public/non-profit partnerships, and philanthropy. Their efforts have forever shifted the landscape of funding, infrastructure, housing, education and the economic potential within two urban communities.

Learning Objectives:

  • Align the right people to create dramatic long-term livability
  • Leverage the good of private, public, for-profit, non-profit and philanthropy to create community change
  • Discover the unconventional pathways for creating community
  • Create new pathways for economic growth through unconventional methods: principled relationships and aligned priorities

9:00 AM - 10:00 AM

Flipping the Service Provision Model: MIRA Mobile Intercultural Resource Alliance, Eagle County, CO

Information coming soon

10:00 AM - 10:30 AM

Break

Break

10:30 AM - 12:00 PM
speaker-1

Pam Davis

speaker-2

Ed Zuercher

Closing Ceremonies and Keynote

Closing Ceremonies and Keynote