8:50 AM


Log in a little early to start your day with some TLG Good News, presented by AFI and Slate Communications. Have you seen our SGLGN around? We're bringing all that goodness to TLG Online.

9:00 AM - 12:00 PM

Pre-conference Workshop 1: The Essential Skills of Effective Change Makers

How do we keep up with the speed of change and address increasingly complex challenges in our communities? We empower people to pause and use simple, yet powerful problem-solving skills to efficiently and effectively move through uncertainty. Even though the challenges and opportunities we face can be enormously complex, the skills we adopt to achieve deep impact can be streamlined and simplified. In this hands-on workshop, attendees will get a chance to practice five key skills that have transformed the way the City of Tucson solves problems. These skills can help cities know what ideas to pursue in an environment of numerous diverse stakeholders, constrained resources, and unpredictable demographic, economic, and political shifts. The skills encompass the essential elements of human-centered design, rapid experimentation, and agile practices in order to help changemakers and organizations create deeper impact. Pause for Change will walk attendees through individual and small group exercises and The City of Tucson Administrator of the Office of Innovation & Strategy will share about the City’s journey and lessons learned over the last few years of deploying these new skills to address multiple vexing challenges.



● Johanna Hernandez, Administrator, Office of Innovation & Strategy, City Manager’s Office, City of Tucson
● Heather Hiscox, Co-Founder, Pause for Change

12:15 PM - 2:00 PM

Pre-conference Workshop 2: Innovating City Operations and Technology in a Time of Rapid Change

Cities are facing a pandemic, calls for social equity, and economic hardship. In a time of unprecedented pressures and rapid change, cities have to adapt faster than ever before. People depend on their local government to provide answers, direction, and stability. Cities need to quickly shift to delivering their existing services in new ways, and to introducing and enacting new programs. This is creating pressure on existing systems but also new opportunities to grow and evolve. Going back to normal should not be the goal. We need to come out of this crisis stronger and more resilient than where we started.


Presented by: Gordon Feller, AmberLeaf Partners, CityBase, and Oracle


7:55AM - 8:00AM

TLGTV fun, connections & networking

Log in a little early to start your day with some TLG Good News, presented by AFI and Slate Communications. Have you seen our SGLGN around? We're bringing all that goodness to TLG Online.

8:00AM - 9:20AM

Rebecca Ryan

Opening Keynote

Rebecca Ryan is a human spark plug, futurist and economist. Buckle up buttercup. this isn't your average keynote.


She is the founder of NEXT Generation Consulting and has held residencies at the Alliance for Innovation, the Governing Institute, and the Association of Government Risk Pools. She is the board chairperson and faculty member at the Institute for Zen Leadership.


She is the author of The Next Big Things: The Future of Local Government (2015), ReGENERATION: A Manifesto for America’s Future Leaders (2013), and Live First, Work Second: Getting Inside the Head of the Next Generation (2007). Her TEDx talk, Spring is Coming, was featured at the prestigious TEDxBeaconStreet in 2015.



9:20AM - 9:30AM

BREAK: Meet the Monsters - Part 1, Every Attendee Wins, sponsored by Paymentus

9:30AM - 10:20AM Guiding Principle: Flexible & Collaborative

Creating Meaningful Equity for Youth: Connecting Youth to Career Exploration and Workforce Development, City of San Francisco, CA

Opportunities For All (OFA) is one of Mayor Breed’s signature initiatives. The City created partnerships with private sector employers to help address the significant gap in professional achievement facing low-income youth and youth of color in the city.  Through paid work-based learning experiences, our diverse young people are able to improve their economic futures collectively while making their city and communities stronger. The initiative is working assiduously to close income disparities and wealth gaps to make sure all of our youth have access to opportunity regardless of socioeconomic status.


San Francisco slides


9:30AM - 10:20AM

Open4Business Hurricane (or your disaster) Map, Leon County, FL

Over the past three years we have been hit by three successive hurricanes = Hermine, Irma, and Michael. Our residents needed to know immediately after a storm where to find important resources. The goal was to increase awareness of business impacts, enhance residents' ability to procure important goods and services, and augment business activity following a storm. In this session we'll show what we did to improve business continuity and response services each time, so you can adjust to your part of the country and specific needs.


Leon County slides

9:30AM - 10:20AM

eServices: Anywhere. Anytime. Any Device., Placer County, CA

Innovation Award Winner 2020


The primary functions of the Placer County Community Development Resource Agency (CDRA) include overseeing plan reviews, construction permits, and inspections that guide the physical development of the county. CDRA collaborated with its IT department to launch an online portal (eServices) to streamline the complex planning permit process and modernize the customer experience with 24/7 support services. With the eServices implementation, Placer County became the first California county to not only deploy an artificial intelligence chatbot program on the Google Cloud Platform but was also the first California county to have a chatbot application on multiple platforms (Google, Alexa, and web interface).


Learning Objectives:

• Provide efficient and readily-available online tools to maximize community engagement
• Connect and collaborate with IT to develop and deliver innovative technological solutions
• Embrace and leverage artificial intelligence / machine learning platforms


Placer County Slides

9:30AM - 10:20AM Guiding Principle: Flexible & Collaborative

Better Together: Over a Decade of Regionalism Success in the Valley Benchmarking story

The Valley Benchmark Cities Group (VBC) began in October 2011 as a consortium of staff from the largest cities and towns in the Phoenix metropolitan area to identify common information to share, discuss, and develop a better understanding the similarities and differences between operations, with the ultimate aim of improving local government performance. Arizona State University’s Center for Urban Innovation and the Alliance for Innovation agreed to host and staff the effort. The group now includes the eleven largest cities in the valley and also includes the Maricopa Association of Governments (MAG), and the International City/County Management Association’s Center for Performance Analytics (ICMA Analytics).


The group has evolved and adapted over their nearly decade of collaboration success. In this session you'll hear how they were able make the needed changes over the years, and how they are currently working together in a COVID-19 government environment.


Valley Benchmarking slides

10:20AM - 10:30AM

TLGTV interviews 2020 Innovation Award Winners Placer County, CA and City of Charlotte, NC

10:30AM - 11:20AM Guilding Princliple: Trust, Talent and Flexible & Collaborative

Forward Together: AFI's Guiding Principles Discussion

Join Alliance for Innovation Board of Director member Michelle Crandall for an open conversation on 3 of the Guiding Principles to create antifragile local governments. As we work to reopen our communities and our country, it is important that we go beyond a mythical “return to normal”. We must revitalize, coming out of this crisis even stronger than when we went in. In order to do that, we must reimagine. As our founders did over four decades ago, today we must reimagine the very essence of local government.


1. Antifragile Local Governments Attract and Unleash Great Talent

2. Antifragile local governments actively build trust and accountability.

3. Antifragile local governments are flexible structures, achieving outcomes through collaboration and partnership.


10:30AM - 11:20AM Guiding Principle: Real Data in Real Time

Creating a Real Time Digital Status Board for Fleet Services That Anyone Can Use, City of Arvada, CO

The City of Arvada’s Process Improvement NINJAs applied “bo-ryaku” to take a deep dive into the world of police, fleet and IT helping the team unify, develop and implement real world improvements to the frustrating process of ensuring police vehicle readiness and availability. Join us for a fast-paced, dynamic and interactive dialogue highlighting how the NINJAs supported “thinking without a box” resulting in consensus for sustainable change. Learn how technology, creativity, tenacity, metrics and get ‘er done collaboration changed how we ensure our team communicates more effectively and understands their roles, so that our police officers don’t have to call an UBER!


Learning Objectives:
- Creativity happens and attitudes improve when all players in a process are involved
- Having the “right” people facilitating organizational process improvement is critical
- Process improvement is a driver for resource allocation
- Yes, you do need a bird dog to drive success and other tips to help sustain change

10:30AM - 11:20AM Guiding Principle: Real Data in Real Time

Transforming Open Data into Housing Opportunity – Innovating affordable housing investment, City of Charlotte, NC

Innovation Award Winner 2020


The United States is experiencing unprecedented strain in its housing market resulting in a housing crisis for many Americans. In addition to increased housing investments, a cross disciplinary team from the City of Charlotte is using open data to power a tool that identifies high opportunity sites for affordable housing development. Come explore with us how data can amplify housing investment and how you may already have the data you need to better inform decision making in your community.


Learning Objectives:
• The importance of location in affordable housing
• What data can tell you about opportunity
• How to develop an open data culture


Charlotte slides

10:30AM - 11:20AM Guiding Principle: Flexible & Collaborative and Fiscal Sustainability

Transforming Community Through Partnership, City of Kalamazoo, MI

The Kalamazoo Foundation for Excellence (FFE) is a unique innovation by the City and local philanthropy to address systemic, generational challenges to the prosperity of the city through a permanent public & non-profit partnership. Their bold vision to transform their community through principled relationships, aligned partnerships and true community engagement has created new pathways to ensure their community’s long-term prosperity.  Their efforts have forever shifted the landscape of funding, infrastructure, housing, education and the economic potential within the community.


Learning Objectives:

  • Align the right people to create dramatic long-term livability
  • Leverage the good of private, public, for-profit, non-profit and philanthropy to create community change
  • Discover the unconventional pathways for creating community
  • Create new pathways for economic growth through unconventional methods: principled relationships and aligned priorities


Kalamazoo slides

11:20AM - 11:30AM

TLGTV interviews 2020 Innovation Award Winners Cities of Grand Rapids, MI and Montgomery, OH

11:30AM - 11:50AM

Morning Recap and Wellness Break

11:50AM - 12:50PM

Exhibit Hall Open

Meet your new partners!

1:00PM - 1:50PM Guilding Princliple: Fiscal Sustainability

In the Throes of Fiscal Woes? Tips and Techniques to Cope with the Shortfalls

Join our very own Jon Johnson, CFO at the Alliance for Innovation, as he shares his decades of experience in developing creative and innovative budget solutions.


A song from the musical,  “The Music Man“,  says it best - We’ve got TROUBLE, right here in our own City – with a capital “T” and that rhymes with “B” and that stands for BUDGET!”    Local governments everywhere are feeling the crippling economic impact of the pandemic.  The sudden drop in revenues, accompanied by a growing demand for critical services, compounded by a slew of  unanticipated expenses associated with serving our communities in a virtual environment, is wreaking havoc on our budgets.   Drastic reductions to current year budgets are  already being made and additional reductions are being included as part of next year’s budget.  Seems like deja vu all over again as we think back to the fiscal distress caused by the Great Recession.   Just as before, there is no “silver bullet”, so we turn to traditional responses like “across the board cuts”, furloughs, wage freezes and shorter work weeks out of necessity (and yes, desperation).


This session will offer some diagnostic tips, techniques and tools that were successful in combating the impacts of the Great Recession and are perhaps even more applicable as we face today’s fiscal crisis.  Now more than ever, before we “rush” to apply the same old treatments to ease our financial stress,  we need to turn from the antiquated ways of dealing with a fiscal crisis and employ some better, more strategic ways of dealing with our short-term fiscal stress and make our organization an “anti-fragile local government built for long-term fiscal sustainability”.


Fiscal Innovation slides

1:00PM - 1:50PM Guiding Principle: Flexible & Collaborative

Automated Vehicles: Lessons Learned from a Real-world Pilot, City of Grand Rapids, MI

Innovation Award Winner 2020


In July 2019, the City of Grand Rapids, launched the Grand Rapids Autonomous Shuttle Initiative (AVGR) with May Mobility, a start-up providing multi-passenger autonomous vehicle service. This project is a public/private partnership with companies in mobility, retail, health and home in engagements to prove, explore, inform and prepare AV technology for broad consumer adoption. Unlike any autonomous mobility engagement of its kind, the Grand Rapids Autonomous Vehicle Initiative will engage the public, understand usage in real-time, innovate accessibility and study how our world reacts to the future of transportation.


Learning Objectives:
• Recognize the impacts of AVs on public infrastructure.
• Compare different public perceptions of AVs before and after the pilot project.
• Evaluate different opportunities for engagement in future discussions around AVs.


Grand Rapids slides

1:00PM - 1:50PM

How an ‘Enterprise Service Management’ Approach Can Revolutionize Government’s Ability to Get Things Done, by Atlassian

Presented by Atlassian


Today’s best-run governments know the secret to getting things done, and it isn’t by working in the confines of traditional departmental fiefdoms. Instead, these trailblazing project-based teams, which pull employees and expertise from across multiple different agencies, are often the most effective and efficient way to innovate and to deliver services to citizens and internal agency stakeholders.


But getting work done across agencies requires an enterprise-wide approach to technology and process management. Truly high-performing teams must be able to coordinate with accounting, HR, procurement, legal and other internal services, as well as with external teams of contractors, suppliers, vendors and other third-party partners. The payoff for all of this coordination is big: An “enterprise service management” approach – one that allows for real-time collaboration and sharing of knowledge – can transform IT operations throughout government.


Join us for an informative webinar to learn more about enterprise service management, and how it can make a difference in your jurisdiction. Topics will include:


  • What is enterprise service management, and how is it different from an IT service management approach?
  • How can ESM enable cross-functional collaboration and an environment of continuous improvement and learning?
  • What IT best practices can be leveraged by other departments to enable digital work across an organization?
  • Which software solutions are approachable and universal enough to allow your entire team to work together to get more done, faster?



1:00PM - 1:50PM Guiding Principle: Outcomes, not Output

Making the Most of the Opportunity Before Us, City of Aurora

“City government is dead! Long live City government!”

The convergence of events that will forever change Aurora, CO


“Futures not achieved are only branches of the past: dead branches.”

Italo Calvino, Invisible Cities

“Opportunity is missed by most people because it is dressed in overalls and looks like work.”

Thomas A. Edison

“Nothing is more expensive than a missed opportunity.”

  1. Jackson Brown, Jr.


As we began the hurried transition from responding to COVID-19 to recovery, our City Manager, Jim Twombly, challenged us to think beyond simply returning back to the pre-March status quo. Our task has been to preserve the momentum from our shift to digital customer service, telework, and on-the-fly innovation.

George Floyd’s death triggered a second inflection point for our organization. Mid-stream in our COVID recovery, we have pivoted to embrace our residents’ demands for rapid change and greater accountability.

COVID and Floyd’s death, while both tragic, have given us an unprecedented opportunity to change how we do business and care for residents. We are becoming more resilient, flexible but unyielding in the face of trauma. Yet, we seek to be caring and empathetic city, making deep, intentional connections with residents.

We characterize our transformation as Aurora 2.0—the first of many versions to come.

Our City is choosing to do more than just survive 2020. This is the story of our journey so far.


Learning Objectives:

  • See the potential for taking advantage of difficult circumstances to make lasting changes
  • Embrace demand for change from inside and outside city hall and align your organization’s values accordingly


Aurora slides

1:50PM - 2:00PM

BREAK: Meet the Monsters - Part 2, Every Attendee Wins, sponsored by Paymentus

2:00PM - 2:30PM

Communications Rapid Fire

Out with the Old, IN with the a New Way of Embracing our Digital World, City of Goodyear, AZ

2:00PM - 2:30PM Guiding Principle: Great Talent

Innovation and Leadership: A Conversation with Alliance for Innovation Board of Directors

Join Alliance for Innovation Board Members in a open dialogue on what they do to create a culture of innovation in their organizations and trust in their communities.


Moderator: Katy Simon Holland, President, Simon and Associates

Panelist: Michael Wilkes, City Manager, City of Olathe, KS

Panelist: Shannon Flanagan-Watson, Deputy County Manager, Arlington County, VA


2:30PM - 3:00PM

End of day Recap and TLGTV Interview

TLGTV will interview 2020 Innovation Award Winner City of Palto Alto, CA. Then we'll close out the sessions of the day with our Emcees. See at the Social Hour!

3:00PM - 4:00PM

SWAP (Social Hour With a Purpose)

It's 5:00 PM for some of us, and for the others it's always 5 o'clock somewhere! Join any of the 4 groups, move between them all or stay in your favorite for the hour.


Hosted by AFI's nextERA and ViPs (Very Innovative People), these groups are causal meetups to grow your network around a shared interest. Topics of the 4 groups are AFI's Guiding Principles:

  • Trust & Accountability and Begin/End with Data
  • Align Resources & Focus on Community Outcomes
  • Collaboration & Partnership
  • Unleash Great Talent


Sponsored by:

7:50AM - 8:00AM

TLGTV fun, connections & networking

Log in a little early to start your day with some TLG Good News, presented by AFI and Slate Communications. Have you seen our SGLGN around? We're bringing all that goodness to TLG Online.

8:00AM - 8:50AM Guiding Principle: Outcomes, not Output

Reimagining Libraries: Introducing Robots and Change Management to the Public, City of Palo Alto, CA

Innovation Award Winner 2020


Palo Alto City Library is taking the lead in exploring nascent robotics technologies with a humanoid NAO robot. The general public expressed mixed feelings toward the technology advancement, so the library took the opportunity and responsibility to expose the public to nascent technologies. Using our award-winning Robotics in the Library program as a case study, we will provide lessons learned on how we helped our communities in coping with change.


Learning Objectives:
• Best practice of involving communities (form community partnerships to benefit from expertise not readily available on staff)
• Collaborative effort across city departments (IT, Library, Purchasing, etc. all need to be on board)
• Value of risk-taking (we have gained positive outcomes with robotic programs, but we do have other programs that were less successful, Echo Show for example.)


Palo Alto slides

8:00AM - 8:50AM Guiding Principle: Trust and Accountability

A Beautiful Mosaic = The Steps We Took to Become a More Welcoming Community, City of Montgomery, OH

Innovation Award Winner 2020


Our journey started with a person handing out literature near a polling location encouraging voters to not vote for a qualified candidate solely based on that person’s religion. This was a shocking incident in the community. We thought we were above this. This event, and the changing national trends, reminded City Council that no community is above bigotry, intolerance, and hate if left unchecked. As a result, Montgomery set out to create a committee to address the issue and develop ways to educate the community to embrace our neighbors and make Montgomery a welcoming community.


Learning Objectives:
• Learn why the Diversity and Inclusion Committee was formed.
• Understand the Committee’s goals and objectives.
• Review the Committee’s accomplishments and future plans.


Montgomery slides

8:00AM - 8:50AM

Tame Your Billing and Payment Monsters

Presented by Paymentus


Billing and payment monsters keep local governments up at night and can wreak havoc on your need to have citizens self-serve and drive digital adoption - outdated systems, inefficient technology, cumbersome user experiences, and the feeling that it’s too difficult and time-consuming to make a change make it scary to deal with payment solutions. While it can be daunting to conquer these monsters for fear and stress of implementing new technology, it’s more important to understand that you can attack these problems with service, solutions, and software that can help you achieve better customer experience, higher adoption, and faster payments. Join us to find out how you can tame your biggest, baddest billing and payment monsters. Meet the monsters and learn how to tame them once and for all.

8:00AM - 9:50AM

Bloomberg Philanthropies Presents – “Design in Government – How to Apply It to the Toughest Challenges in your City

Government Innovation at Bloomberg Philanthropies helps hundreds of cities around the world to build the teams and develop the skills needed to creatively tackle their most urgent challenges. Stephanie Wade, Innovation Lead at Bloomberg Philanthropies, will outline the essentials of human-centered design for local government, and share cities can use it to deliver better results for residents. In the second half of the session, participants will watch a city receive coaching in real time on one of their pressing human-centered design challenges.


Learning Objectives:

  • What is human-centered design
  • The value of taking a human centered innovation approach
  • Ways to overcome common innovation challenges

Bloomberg slides

8:50AM - 9:00AM

BREAK - ZenCity Trivia & Raffle

It's National Cheesecake Day! Join Zencity in a game of resident-discourse trivia for your chance to win a gift card to The Cheesecake Factory.



9:00AM - 9:50AM Guiding Principle: Fiscal Sustainability

Power to the People, Right On! Participatory Budgeting through The People’s Project! – Your Money – Your Power – Your Project, City of Sequim, WA, City of Sequim, WA

Learn how a small city in the Northwest corner of Washington State took a global initiative and made it work for their own community.  In 2018, the City of Sequim Innovation Team was challenged by the City Manager to develop a program that would get citizens more involved in the City’s budgeting process.  Research on the global Participatory Budgeting initiative inspired the team to develop a program that is unique to our community and fits Sequim’s small-town friendly attitude by encouraging inclusion and participation for everyone.  The People’s Project! put the power to decide which projects should be included in the next budgeting cycle directly into the hands of our residents and increased engagement of the community with City government.


Learning objectives:
• Learn how you might actively engage with citizens and discover what is most important to your community.
• Size doesn’t matter. You can be a city of 750,000 or 7,500 and still adapt big concepts that will work for your specific community.
• Discover how to use human design thinking to work through a problem and uncover the best solution.


Sequim slides

9:00AM -9:50AM Guiding Principle: Outcomes, not Output

21st Century Internal Audit: How to Leverage Internal Audit to Achieve Your City’s Goals

When you think of an internal audit, do you think primarily of internal controls and testing? Sure, that’s the historical approach to internal audit, and, yes, controls and compliance are important. However, there is an innovative approach to internal audit that is more comprehensive, more creative, and aims to improve organizational performance. Utilized in a more holistic manner, internal audit can be your “Swiss Army Knife” resource to reduce risks, strengthen controls, and enhance performance, efficiency, and effectiveness.


During this engaging and informative session, you will:

  • Enjoy a more holistic approach to internal audit from both auditee and auditor perspectives
  • Learn that objective and independent are not mutually exclusive of collaborative and constructive
  • Understand the top opportunities for reducing risks, strengthening controls, and enhancing performance



  • Gigi Decavalles-Hughes, Director of Finance, City of Santa Monica
  • Mark Steranka, Partner, Moss Adams
  • Colleen Rozillis, Senior Manager, Moss Adams

9:00AM - 9:50AM Guiding Principle: Trust and Accountability

Panel Session: Future of Policing and Racial Justice in Large, Medium and Small Cities

Join Alliance for Innovation Board of Directors member Erik Cole and Panel Members in a discussion on police reform and racial justice.


Erik is Director of the Design Studio for Community Solutions at Arizona State University.  Before coming to Arizona Erik served local government as both an elected official and as staff at the Metropolitan Government of Nashville and Davidson County in multiple roles.


Panelist: Chief Jeri Williams, City of Phoenix

Panelist: Chief Nicholas A. Pecora, Jr., City of Arlington Heights

Panelist: Chief Doug Larsson, Village of Bayside


9:50AM - 10:00AM

TLGTV interviews 2020 Innovation Award Winners Cities of Boulder, CO and Virginia Beach, VA

10:00AM - 11:00AM

Exhibit Hall Open

Meet your new partners!

11:00AM - 11:50AM Guiding Principle: Great Talent

Working with Youth to Address Diversity Challenges in Public Safety, City of Virginia Beach, VA

Innovation Award Winner 2020


Nationwide, public safety fields are struggling with recruiting and creating a pool of qualified and diverse candidates. We created Camp 911 to engage middle schoolers through a hands-on and interactive week full of experiences in the fire, police, and EMS fields in a fun camp environment, specifically targeted during their formative years. This session will take a deep dive into developing a program that addresses the challenges around building positive relationships and trust with public safety professionals, community engagement, and how this contributes to a sustainable succession plan for public safety departments.


Virginia Beach slides

11:00AM - 11:50AM Guiding Principle: Outcomes, not Output

Prototyping in Public Service, Hennepin County, MN and City of Tacoma, WA

Come prototype with us! Public sector employees focus on meeting the needs of the public. Missions, core values, guiding principles, all help narrow in on how to meet those needs. Then, the methods, tools, and frameworks assist by giving steps to making that happen. For Hennepin County and the City of Tacoma those frameworks center on continuous improvement cycle and human centered design. Come hear about the "Innovation and Improvement Cohort" and "CI4I" platforms that teach employees to plan their efforts by leveraging the voice of the customer and iterate prototypes with feedback to meet those ever-changing needs.


Learning Objectives:
• Hear about the deployment wins and challenges from 2019 for Hennepin County and the City of Tacoma
• Explore how iteration and "slowing down to go fast" plays a role in organizational success
• Practice prototyping and structuring iteration to cultivate innovation

11:00AM - 11:50AM Guiding Principle: Flexible & Collaborative

Taking Action on Inclusive Public Engagement: Emergency Response Connectors, City of Boulder, CO

Innovation Award Winner 2020


During previous disasters, underrepresented communities were not equitably supported and fell through the gaps of the City of Boulder’s response and recovery structures. The city’s Public Engagement team's response to the COVID-19 pandemic put equity and engagement at the forefront by standing up a team of Emergency Response Connectors (ERCs) in neighborhoods across the city. ERCs educate with accurate and culturally-relevant information, share community resources, and support early identification of issues and concerns. Join us to learn how city staff leveraged existing engagement programs to pivot toward equitable response for communities in need.


Learning Objectives:

  • Understand the City of Boulder’s approach to inclusive public engagement that focuses on removing barriers and building trust.
  • Experience a case study of how engagement programs were innovated and redesigned to embody this approach during the COVID-19 pandemic.
  • Draft a plan to take action in your own community, in your own sphere of influence, in response to COVID-19 as well as in preparation for future disasters.

Boulder slides

11:00AM - 11:50AM Guiding Principle: Outcomes, not Output

It’s Not the Process, It’s the People: Creating a culture of continuous improvement in Virtual City Halls, City of Goodyear, AZ

The city of Goodyear Engineering and Development Services departments have used lean and continuous improvement strategies to cut review times in half while the work coming in has more than doubled. While we are proud of our accomplishments, the initial focus on tools, data, and results were only able to take us so far. We learned that to truly create sustaining change in an organization you have to change the culture, and culture change only happens if you intentionally cultivate it. Learn Goodyear’s methodology (including pivots to a virtual environment) to foster engaged empowered employees and a culture that goes beyond lean tools.


Learning Objectives:

  • The unintentional consequences of focusing on data and results.
  • How Goodyear aligned our systems to drive ideal behaviors so we can achieve ideal results.
  • How Goodyear is using the Prosci change management model to implement electronic plan review across the entire development review process.
  • How we are doing it all virtually now!

11:50AM - 12:00PM

TLGTV interviews 2020 Innovation Award Winners Village of Bayside, WI and Jefferson County, CO

12:00PM - 1:00PM

Ed Zuercher


Pam Davis


Dr. Marie Peoples

Innovation in Action Keynote

Keynote sponsored by

1:00PM - 1:50PM Guiding Principle: Outcomes, not Output

Getting from How? To Wow! | Building a Culture of Innovation, Jefferson County, CO

Innovation Award Winner 2020


To be a truly innovative organization, one key piece is the culture of the organization. First it is important to ensure the organization has committed to this endeavor through thoughtful and strategic organizational statements that outline the mission, vision, values and goals. Second, engaging employees to think creatively without hesitating to share their great ideas is a key element in a culture change shifting toward innovation. Finally, ensuring that leadership is equipped to accept ideas in a way that fosters collaboration and creativity, without enforcing a fear of failure, is critical in sustaining a culture shift. This interactive session will walk through the steps Jeffco used to take on this initiative using internal collaboration and external partnerships!


Learning Objectives:
Participants will…
• Discover action steps for engaging all levels in a culture shift toward innovation through collaboration.
• Learn how to facilitate activities that can be easily replicated to facilitate creative thinking and participation.
• Gather ideas for ways to measure progress and create positive momentum.

1:00PM - 1:50PM Guiding Principle: Flexible & Collaborative

A Way Home: Cultivating multi-sector partnerships and focusing on individual needs of the homeless, City of Goodyear, AZ

Join the City of Goodyear in a discussion surrounding the issue of homelessness and how building relationships can create a pathway to success. Built on concepts of self-sufficiency, community partnerships and teamwork, the City of Goodyear, Arizona, created a framework for successful homeless outreach programs. Learn what worked in this program overview designed to address homelessness on the human level. This presentation highlights day-to-day work with the homeless population, issues surrounding homelessness, and community partnerships. By working with both homeless and non-homeless members of the community, you too can create a pathway from the streets to success.


Learning Objectives:

  • How Goodyear built successful programs; a look at the success stories as well as the setbacks that the homeless face in this journey.
  • How to develop pathways to self-sufficiency for the homeless
  • How to cultivate powerful multisector partnerships to build trust and move the needle on homelessness
  • How partners can coordinate their strengths and resources to a common goal

Goodyear slides

1:00PM - 1:50PM

Forward Together: AFI's Guiding Principles Discussion

Join Alliance for Innovation Board of Director member Doug Matthews for an open conversation on 3 of the Guiding Principles to create antifragile local governments. As we work to reopen our communities and our country, it is important that we go beyond a mythical “return to normal”. We must revitalize, coming out of this crisis even stronger than when we went in. In order to do that, we must reimagine. As our founders did over four decades ago, today we must reimagine the very essence of local government.



1. Antifragile local governments focus on outcomes,not output.

2. Antifragile local governments are built for long-termfiscal sustainability.

3. Antifragile local governments run on real data, in real time.

Bring your thoughts and questions to this networking discussion session!


1:00PM - 1:50PM

Municipal Innovation: Smarter Decisions for Better Results

Presented by Telus


TELUS IoT travels across the border with partners FOCUS Optimization and Miovision to discuss innovation in municipalities. From digitizing transportation operations with telematics to implementing remote traffic and signal management with Smart Traffic Solutions (STS) and TrafficLink, we can build greener sustainable initiatives, efficient road infrastructures and safer communities. Discover how these steps to smart cities can truly move us forward, while trying to solve our current pandemonium state.



1:50PM - 2:00PM

Wellness Break Sponsored by TICON

2:00PM - 2:30PM Guiding Principle: Trust and Accountability

Creating Stronger Relationships Between Law Enforcement and Residents, Village of Bayside, WI

Innovation Award Winner 2020


The 2nd safest community in Wisconsin, Bayside is also like so many communities impacted by the current state of the relationship between law enforcement and the communities it serves. To address this we created myBlue, a neighborhood policing program aimed to create stronger relationships between law enforcement and residents and build a network of residents as well. Encouraging residents to become more comfortable with their local law enforcement opens the door for more communication to address community concerns,
fears of crime or threat, and how we can collaboratively develop solutions.


Learning Objectives:
• Understand the steps needed to create a more personal connection between police officers and residents
• Learn how to overcome “police anxiety” on both sides (police and public)
• Create and collect meaningful metrics from the police and the community

2:00PM - 2:30PM

Do Small-to-Midsize Communities Have a Future in an Age of “Superstar Cities”

Presented by Robert Bell, Intelligent Community Forum


Technology is creating an economy in which superstar employees work for superstar firms that gather them into superstar cities, which are generating 40% of new jobs and a high percentage of economy growth.  So, what is the future for the majority of cities?  Can small-to-midsize communities play in the technology game?  How do they need to change to capture more of that growth, while preserving what makes them good places to live?


Robert Bell slides

2:00PM - 2:30PM

Leadership in Turbulent Times

Presented by Lawrence Greenspun, Drucker Institute


In November 2009, at the height of the Great Recession, the cover of Harvard Business Review featured a decades-old picture of Peter Drucker, who had died four years earlier, under a caption that read, “What would Peter do?”


Why would twenty-first century leaders turn for insights on responding to a crisis to a man born under the rule of Emperor Franz Joseph of the Austro-Hungarian Empire? Learn Drucker’s lessons for effectiveness in turbulent times and how they can be applied today in this tools-based workshop.


Lawrence Greenspun slides

2:30PM - 3:00PM

Closing Keynote

Join the Emcees and Rebecca Ryan to close out the conference with their thoughts and include your own in the chat box!


Follow up Friday Webinars

Join our Sponsors for Follow up Friday! Attend their webinars to learn more about how they can partner with you in your innovation endeavors.


9:00AM - 9:50AM

The Big Mask-erade: How Local Governments are Encouraging Residents to Wear Masks, by ZenCity

Masks are here to stay. Therefore, understanding what residents have to say about them is critical.

Almost 6 months into the pandemic, Americans are still divided on wearing masks. Which main concerns are residents raising regarding mandates and enforcement? How has messaging evolved since the onset of the pandemic, as information and guidelines have changed?

Join Zencity's open discussion with local government leaders from Peoria, AZ and Scottsdale, AZ where we will dive into the latest data on mask-related online discourse and best practices for increasing compliance.

Register here.

10:00AM - 10:50AM

Investing in Times of Crisis, by ICMA-RC

We frequently hear, “it’s different this time!” Is it? What is driving the markets, and what can we learn from history? In times of crisis, what are some dos and don’ts of managing my retirement assets? Certified Financial Analyst (CFA) will be on hand to discuss these important topics and provide with important information that will you with your retirement roadmap


Register Here.


Participants will receive a confirmation email with login instructions. Webinar password: Investing2020

11:00AM - 11:50AM

You are Not Alone: Cybersecurity Resources for Local Governments, by Center for Internet Security

Whether or not they know it, local governments throughout the United States are consistently facing a multitude of cyber threats from countless different angles and are often forced to defend against them with limited resources. In this webinar, we will explore no-cost cybersecurity resources available through the Multi-State Information Sharing and Analysis Center® (MS-ISAC®), as well as additional low-cost resources available from the Center for Internet Security® (CIS®), that can help local government entities in the U.S. better prevent, protect, respond, and recover from cyber threats. As the U.S. Department of Homeland Security (DHS) designated and funded key cybersecurity resource for U.S. State, Local, Tribal, and Territorial (SLTT) governments, the MS-ISAC is always available to provide crucial assistance and information to the nation’s SLTT government entities.


Register here.

12:00PM - 12:50PM

Budget Solutions at the Intersection of COVID Response, Equity and Reimagining Police Services, by ResourceX

At the intersection of COVID response, implementing equity metrics and reimagining police services, the next wave of budget decisions will be programmatic! Local governments need data on every program they provide, to guide the best choices for service-level changes and savings options – and this data is needed as soon as possible, to plan for decisions you must make in the very near future.



Register here.

1:00PM - 1:50PM

Build Better Budget Book in a Fraction of the Time, by ClearGov

Innovators: meet ClearGov's Digital Budget Book. See how your government can produce a game-changing interactive budget book in record time!


Join CEO Chris Bullock for this look at ClearGov's latest innovation: the Digital Budget Book. See firsthand how our Digital Budget Book software can help you and your team work faster and more collaboratively to:


  •  Communicate your budget more effectively, even in the absence of public meetings
  •  Generate a baseline interactive budget book with a single click (pre-populated with your budget data – and the charts, graphs, and tables that make it come to life)
  •  Slash the number of staff hours you spend on your budget book every year
  •  Ensure that your budget book's data never goes out of date
  •  Meet GFOA award guidelines for budget book usability and understandability
  •  Streamline capital requests for increased efficiency and fewer headaches
  •  Produce a modern digital budget book and a traditional printed budget book at the same time

The webinar will last approximately 35 minutes with Q/A to follow. Space is limited, so register now to reserve your seat!

2:00PM - 2:50PM

Empowering Community Wellbeing and Recovery Through Data-Driven Decision-making, by National Research Center & Polco

Now, more than ever, government staff and leaders need to hear from the community to help create a new path for COVID-19 recovery.


This free Polco / National Research Center (NRC) Keynote Webinar will discuss how local governments can make better community decisions needing to be made over the next months and years. We know the answers are not simple and may have ramifications for the long term. However, the good news is that understanding resident opinion can provide policy makers with data to inform, defend and evaluate these crucial decisions.


Register here.

3:00PM - 3:50PM

Ticon Traffic for Small and Medium Urban Agglomerations Mobility Management, by Ticon

Ticon provides local governments, public and businesses with all necessary knowledge for urban mobility management, traffic analytics and traffic data
collection. Ticon's proprietary algorithm innovatively applies and processes multi sourced Big Data and instantly delivers ample information to professionals and decision makers with the focus on particular location of interest: city, neighborhood, street or even exact address. No special skills required. No hardware of field work. Everything done 100% remotely.


Register here.