General FAQ's


We’re so excited that you’ll be joining us for the next three days. If you haven’t already received your welcome email from our virtual event platform, please make sure you have whitelisted and check your spam/junk folders.

We want to make sure you’re able to access the platform prior to all the fun and engaging sessions! Please click on the event link now to confirm that you can see The TLG Experience landing page. To login, please use the email address you registered with and the following password:
Password: TLG2020

If you have trouble logging in, or cannot see the event landing page, please email for help.

Thank you and we look forward to having you as part of the AFI TLG Experience!


The TLG Conference Partner Program is an opportunity for jurisdictions to purchase registrations to attend the conference in bulk at a significant cost savings and support your organization’s innovation capacity. TLG Partner organizations receive 4 registrations (Online 6 registrations) to the TLG conference per year for a 3 consecutive year period.

Total Three-Year value $8,400 – Your cost $7,200

The TLG Conference Partner Program is an opportunity for organizations to attend TLG and maximize their Alliance for Innovation membership. TLG Conference Partners benefit from:

· Recognition as a Leader in Innovation and Public Service

· Investing in Employee Development through Discounted Pricing

· Networking Opportunities with Leading Local Governments

· Sharing the TLG Experience Year Round with Your Entire Organization

For more information about becoming a TLG Conference Partner, contact Brandi Allen at 888.496.0944 x102 or

We get it… things change quickly these days!

The cancellation and refund policy applies to TLG Online Experience attendees, exhibitors, and sponsorships.

  • More than 12 weeks to event start date – 100% refund
  • 12 weeks to 8 weeks to event start date – 75% refund
  • 8 weeks to 4 weeks to event start date – 25% refund
  • 4 weeks to event start date – 0% refund