Special Sessions

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Pre-conference Sessions Corporate Partner Learning Labs Rapid Fire Sessions Start-Up Rapid Fire

Pre-conference Sessions

1:30PM - 4:30PM

P2P (Procure-to-Pay)  It Won’t Cost You a Thing to Find Out What P2P Costs Your Local Government

A follow-up to the Webinar on Thursday, Mar 21, 2019. You can’t manage what you can’t see. Unlock the efficiencies that the private sector has implemented for over 25 years.  This is a hands-on, step-by-step walkthrough of process required to identify and calculate the costs of procurement.  Your admin folks need to learn about this system to assess its tremendous potential!

This session is designed to give participants:

  1. Tools and insight to develop accurate internal cost data
  2. Robust methodology for identifying costs associated with procurement activities (you’re going to be surprised)
  3. Mitigation and implementation strategies to incorporate maximum efficiencies.

Structured as an interactive session using real world examples and a simple excel spreadsheet. Group participation is encouraged.  Challenge your whole team to attend and build the most accurate scenario for your local government!

Corporate Partner Learning Labs

11:00AM - 12:00PM

A Recipe for Sharing: Why Storytelling is the Secret Ingredient for Local Government Success

Location: Silver Baron B

Presented by Government Leadership Solutions & MuncipalWorld

Find out why storytelling is the secret ingredient for local government success and how to do it well. Join Susan Gardner and Dr. Maria Church as they guide you through successful storytelling. Learn seven key ingredients of storytelling, the structure of compelling stories, how to leverage your stories, and even a "Hot Seat" where we will drill down into one or more stories from workshop participants.

  • Dr. Maria Church, CEO of Government Leadership Solutions, is one of the most trusted experts in helping local governments transform culture. In addition to local governments, her experience also includes work in Fortune 500, non-profit, and academia. Maria holds a Doctorate of Management in Organizational Leadership.
  • Susan Gardner, CEO of Municipal World, is a policy, communication, and engagement strategist who has a wealth of experience derived from work in the private sector, as well as with governments, associations, boards, and committees at the local, regional, provincial, national, and international levels. Susan is Editor and Publisher of Municipal World magazine, as well as eFocus, the professional journal on Municipal Assessment and Taxation. She holds a Masters of Public Administration in Local Government from Western University.
1:30PM - 2:30PM

The Power of Performance Measures: Better Data, Better Decisions

Location: Silver Baron B

Presented by Safebuilt and Envisio

Join Envisio and SAFEbuilt for a high energy session looking at performance measures in action. Explore real examples of how local governments are using performance measures to transform their decision-making and benefit their communities.  Discover the DNA of good performance measures from municipal case studies and take away best practice measures that can be applied to your department or organization today.

  • Kevin Knutson, VP Customer Success, Envisio, Kevin has more than 28 years of experience in local government strategic planning, budgeting and performance measurement—both as a staff member and as a consultant. Kevin was part of a team that implemented quality management practices in Coral Springs, FL that led to the City being the first local government to earn the Malcolm Baldrige National Quality Award. As former Interim City Manager for Reno, Kevin is pleased to be back on his old stomping ground for TLG 2019.  
  • Chris Miller, Regional Director, SAFEbuilt, LLC, Chris Miller, AICP has been at SAFEbuilt since 2017. Previously Mr. Miller managed the start-up for unique public private partnership between City of Atlanta and SAFEbuilt. Mr. Miller enjoyed a 20+ year career in local government and commercial development. He specializes in helping governments provide efficient community development services.
3:00PM - 4:00PM

Spilling the Beans: Everything You Want and Need to Know about Strategy and Performance Management

Location: Silver Baron B

Presented by City of Olathe, KS and ClearPoint Strategy

The City of Olathe, KS and ClearPoint Strategy will engage you in a conversation about all things strategy and performance management. What works? What doesn’t? How do you build, execute, and expand your plans?

It does not matter if you are brand new to performance management or a seasoned pro, we’ll leverage the collective knowledge in the room and generate audience participation with small breakout sessions and report outs as well as share insights and tips from the trenches. It’s a “can’t miss” session for all those interested in and working in strategy and performance management!

Learning Objectives:

  • Discover common pitfalls in strategy and performance management and how to avoid them
  • Learn best practices for executing your performance management program
  • Master methods for communicating your strategic plan and results to everyone from staff to leadership to citizens


  • Ed Foley Performance Analyst, Management & Budget Services at City of Olathe, KS Ed Foley began his career in the private sector doing marketing and strategy work with such well-known brands as Hallmark, H&R Block and American Family Insurance.  He then transitioned into the Public Higher Education sector leading student recruitment efforts at the University of Kansas Edwards Campus where he received his MPA.  Today, Ed supports the City of Olathe in their performance management, strategic planning, and research efforts.  He oversees the City’s performance dashboard Olathe Performs, as well as the City’s utilization of the Balanced Scorecard in strategic planning and the City’s quarterly citizen satisfaction survey.  He served as Chair on the Alliance for Innovation nextERA Advisory Group in 2018, whose mission is to serve as an advocacy group for 21st century innovative local government.  Ed lives near Olathe in a rural setting with his wife, 13-year-old son and golden doodle dog.  He enjoys spending time outdoors on his 180-year-old family farm in NW Missouri as well as exercising.
  • Joseph Lucco, Director of Customer Success at ClearPoint Strategy At ClearPoint, Joseph sets the vision and goals for the Customer Success Team and works to develop, manage, and report strategic plans across a variety of organizations including cities, schools, nonprofits, and for-profit businesses. He has supported clients such as Pacific Gas & Electric, AIG, New York Power Authority, as well as the cities of Fort Collins, CO, Arvada, CO, Vaughan, ON, Durham, NC, Raleigh, NC, and Olathe, KS in addition to numerous others.  Prior to ClearPoint, Joseph worked for LivingSocial where he managed relationships with business partners, worked to develop and improve internal processes, implemented performance measures, and led teams of account managers in the United States and the United Kingdom. Joseph also previously worked for Ashoka supporting social entrepreneurs around the world in the nonprofit space while focusing on Ashoka’s Youth Venture initiative. Joseph earned his BA in Public Policy Studies and Economics from Duke University and lives in Washington, DC with his wife Emily.
11:00AM - 12:00PM

Taking the Pain Out of GovTech Procurement: 3 New Innovations in 2019

Location: Silver Baron B

Presented by ViewPoint & NIC

The traditional approach to procurement isn’t working for local government teams—it’s time-consuming, frustrating, and all too often departments don’t end up with the solutions they need (or even wanted in the first place). In this session, we’ll share new govtech procurement strategies and three innovations to help you find more modern companies, streamline the research process, and learn from cities seeking similar outcomes.

Presenter Bios:

  • Jenna Coates and Maria Cuevas - Jenna Coates and Maria Cuevas make up the Business Development Team for NIC, a leader in delivering payment processing solutions that meets the unique needs of government agencies. This duo came together, 5 years ago, in the NIC Kansas Portal, Kansas Information Consortium, where they quickly realized just how alike they were and well they worked together. Coining the team name, “#PaymentTwins,” this team, proving successful, grew from a single-state focus to now engaging with multiple states while exploring International Payment Processing. Jenna and Maria pride themselves on the personal touch and quality of customer service they bring to Local Government Payment Processing.
  • Kelsey Price – Marketing and Events Coordinator with ViewPoint - believes  in harnessing the power technology to solve problems in efficient, helpful ways. That's why she has spent the last four years at the intersection of innovation and user experience to improve lives. Prior to ViewPoint Cloud, Kelsey served as a Product Marketing Manager for a mobile application to help higher education leaders increase graduation rates among their community college student populations. Today, Kelsey oversees ViewPoint Cloud’s event and partnership strategy, supporting the company’s mission to bring joy to local government officials through modern, public-private partnerships that drive city growth.
1:30PM - 2:30PM

Leveraging Every Resource and Building a Community-centered Budget

Location: Silver Baron B

Presented by ResourceX & NRC

Imagine a local government budget guided by scientific survey results and that takes full advantage of the entire region’s resources. The potential for tremendous financial sustainability that budget would yield may sound lofty. But with the right tools, this is not a pipe-dream. By combining Priority Based Budgeting (PBB) with survey research, local government innovators are taking fiscal success and community engagement to the next level with program mapping. Join ResourceX and National Research Center, Inc. (NRC) to hear and discuss the latest innovations in community-centered budgeting.


  • Eric Keck, ResourceX Eric Keck is the Vice President of Customer Success for ResourceX. He joined the company after serving more than 20 years in local government as a city manager in four different states. Keck also has background in both manufacturing and commercial real estate development. He understands the needs and costs of municipal commercial construction after having built two city halls and multiple other governmental facilities. Eric Keck’s experience in being a two-time implementer of the Priority Base Budgeting (PBB) Methodology and tools makes him an indispensable resource to clients undertaking this initiative. Keck utilized PBB in Englewood, CO where he began using it as a platform for collaboration - the forerunner to Program Mapping. In a move toward fiscal sustainability, Keck outsourced the fire department and saved the City of Englewood $3.5 mm while at the same time enhanced service to his community. Keck is a Prosci certified change manager, is certified in lean fundamentals and is a Six Sigma white belt. He was a Navigator Award for State and Local Government Leadership finalist in 2017. 
  • Angelica Wedell, National Research Center, Inc. (NRC) Angelica Wedell leads the marketing and business development efforts of National Research Center, Inc. (NCR) and has worked in multimedia communications for the last ten years. She shares NRC’s passion for helping move communities forward through survey research and enjoys connecting with local government professionals and change-makers. Her role at NRC supports close relationships with public-sector clients and partner organizations. Angelica Wedell speaks professionally at conferences across the country and produces content for NRC - including the The Civil Review newsletter – and national syndicates. Her work has been published by organizations such as the International City/County Management Association (ICMA), Alliance for Innovation (AFI), and the Bureau of Justice Assistance (BJA), to name a few.
3:00PM - 4:00PM

How Public Libraries Build Thriving Communities

Location: Silver Baron B

Presented by Library Systems & Services

More than just centers for enrichment, today’s public libraries are critical to building thriving communities through:  

  • Economic, Workforce & Business Development
  • Literacy & Education
  • Community Connection

While the library is not always a top priority for community leaders, it is a top contributor to community health. Learn how innovative leaders are incorporating libraries into budgets to build strong communities.

  • Todd Frager is Chief Financial Officer and Chief Operations Officer of Library Systems & Services. Mr. Frager has extensive experience in financial and strategic planning, operations, financial analysis and business expansion. As Chief Financial Officer at Calvert Education Services, he led a turnaround focused on debt reduction and private financing. Mr. Frager has executive experience in the education industry with technology firms Blackboard, Inc., Moodlerooms and Spectrum K-12 Solutions.
9:00AM - 10:00AM

You are not Alone: Cybersecurity Resources for Local Governments

Location: Silver Baron B

Presented by Center for Internet Security

Whether or not they know it, Local Governments throughout the United States are consistently facing varied cyber threats from many different sources. We will explore these threats and the actors behind them, and then discuss free resources available through the Multi-State Information Sharing and Analysis Center (MS-ISAC) to any Local Government in the U.S.  As the DHS designated and funded key cybersecurity resource for SLTT governments, the MS-ISAC is always available to provide protection, prevention, response and recovery to our members.

CIS (Center for Internet Security, Inc.) is a forward-thinking, non-profit entity that harnesses the power of a global IT community to safeguard private and public organizations against cyber threats. Our CIS Controls™ and CIS Benchmarks™ are the global standard and recognized best practices for securing IT systems and data against the most pervasive attacks. These proven guidelines are continuously refined and verified by a volunteer, global community of experienced IT professionals. To learn more, visit CISecurity.org or follow us on Twitter: @CISecurity.

  • Paul Hoffman, Senior Program Manager of Stakeholder Engagement, for the Multi-State Information Sharing and Analysis Center, a division of nonprofit CIS (Center for Internet Security, Inc.) since 2016.  The MS-ISAC has been designated by the U.S. Department of Homeland Security as the focal point for cyber threat prevention, protection, response and recovery for the nation's state, local, territorial and tribal (SLTT) governments. With nearly 5,000 members encompassing all 56 States and US Territories, the MS-ISAC is a growing and vibrant organization helping the SLTT community defend the global cyber frontier. Hoffman’s extensive and varied career in the IT field includes stints at General Electric and most recently as Infrastructure Manager at AYCO\Goldman Sachs. Paul and his team serve the SLTT community and function as the ”concierges” for all things related to MS-ISAC.
  • Jamie Ward, Cyber Security Solutions Manager with the Center for Internet Security, with a passion for protecting our State, Local and Tribal and Territorial (SLTT) governments from cyber-attack. With 20 years of Information Technology experience, Jamie is well suited to help our government officials deal with present and future cyber threats. Jamie also serves as the Mayor of Mayfield, NY, giving him the unique perspective of understanding local government issues from both a practical and technological standpoint.
Rapid Fire Sessions
THURSDAY - April 11, 4:30PM – 5:00PM

Leveraging Local Resources and Knowledge for Government Innovation: Building a Regional Network, Salinas, CA

Reno Ballroom 2

As we enter a new decade, the challenges facing the City of Salinas continues to grow and become more complex.   With limited resources and staff and the growing expectations from its residents, the City of Salinas will need to rethink how it does business if it hopes to meet the needs of its community.   In the summer of 2017, the Innovation Team was created by the City Manager to help the City of Salinas utilize data and flexible technologies for better performance, innovation and community engagement.  During the initial stages, City staff learned they did not have the expertise or training to implement the new processes to transform the way the City does business.  Come learn how the City of Salinas has engaged with regional governments and organizations to build a network of cohorts and training opportunities for government innovation.

Learning Objectives

  • Getting Started-Learn First Steps
  • Roadmap for Success
  • Gain a better understanding for community organizing
  • Understand implementation schedules
StartUp Rapid Fire (SURF) 

WEDNESDAY - APRIL 10, 4:30PM - 5:00PM & THURSDAY - APRIL 11, 4:30PM - 5:00PM

Finish your TLG day with a fun, fast-paced PITCH session presented by StartUp businesses participating in the exhibit space.  Want a peek at what the future is bringing to local government?  These brilliant, passionate and energetic entrepreneurs will exuberantly share their unique emerging technologies, products and services.