Good morning, Jennifer.Full disclosure, I work for a company in Durham called ArchiveSocial and we help a number of municipalities in North Carolina and other states with social media archiving (including Cary, Durham, Wake County, and the State of NC itself). In speaking to governments across the country, we have seen approaches that range from manual screen capture, to email style backup, to full automation. We would happy to discuss the details of each method with you if you'd like. We have a number of free resources available on our website (archivesocial.com) including a social media policy template for public agencies that includes best practices from across the country. We also offer a page of North Carolina specific resources on the topic of public records laws and social media archiving: archivesocial.com/social-media-records-north-carolinaPlease don't hesitate to reach out to me (alix.bowman@archivesocial), or Adam Tury on our sales team (adam@archivesocial.com) with questions.Cheers,Alix
