The City of Oklahoma City uses a family of measures approach, consisting of Results, Outputs, Demands and Efficiencies when considering performance of programs such as our 911 Communications program.
Result measures are:
% of emergency calls answered within 10 seconds
% of life threatening (Priority 1) calls dispatched within 2 minutes 30 seconds
of emergency calls serviced, both 911 and seven digit calls
of calls received, both 911 and seven digit calls
$ expenditure per call received
Additional performance measure information can be found on our public reporting site at: