As ICMA steps aside from the software side of the performance management field, there are quite a range of options for acquiring the systems you might wish to adopt. We do not recommend any single vendor, as those decisions will likely depend on whether you are looking to:
-Track data internally from year to year (or month to month)
-Compare to other jurisdictions
-Graph or visualize your results, whether for historical trends, GIS mapping, or future forecasts
-Link your measures to strategic plan goals
-Integrate the performance data with other applications, such as CRM, dispatch, dashboards, or financial systems
Among the vendors we work with most closely are our strategic partners, a list that includes:
I’d definitely suggest you include those among the options you investigate further. You may also get a good sense of what others are using by checking out the sample weblinks and documents posted on the Certificates in Performance Management page (http://icma.org/en/icma/members/awards/cpm_certificate_program).
If you have further questions, please let me know.