Hi, First of all, we need to explain what is "strategy" and what is "tactic" as in the US, there is a confusion. Strategy is the preparation of "war" (in our case, fighting fire or taking care of victims) when you don't know when, where and what will happened. So, saying "I will create a fire station here because it's near the higway" or "We need a new fire hidrant here", this is strategy. When someone call the dispatch service this is what we call" operative". The operative part take the tools which have been prepared at strategic level, and send them to the location (tools and also people, so recruting is part of strategy). On the location, the chief is working closely to the accident and perfom tactic. If you can have some guy, in your team, fluent in French, you can search on Google for the word SDACR. The SDACR is a French document which each group of firestations need to create, each 5 years (thats' the Law!). As in France we have about 97 groups of firestation, each one with betwen 50 and 100 fire station, you will be able to find about 97 SDACR on the internet. All are made the same way: analysing previous years, and trying to imagine the future so what can of truck we must buy, how many people to recruit and so on.