Housed under the USAID-funded, ICMA CityLinks program, the App2Action Challenge brings together software developers, designers, and subject-matter experts to develop phone or web-based tools that help address one of the following water sector challenges in Nablus Municipality:

1. Increasing the efficiency in water distribution 
2. Automating communication systems for water management concerns
3. Incentivizing and encouraging on time payment for water services

Theme: Water, Sanitation, and Hygiene (WASH)

Millions of urban residents in the developing world lack clean water supplies and adequate sanitation

News and Resources

Marrying Technology and Citizen Engagement in Palestine

Behind the Scenes with App2Action Competitors

Meet the App2Action Winners

Tech Jam Recording

Tech Jam PowerPoint Presentations

Water Facts

Water and Sanitation | USAID

Water Utilities | Esri

Water Resource Management | UN

Water and Environmental Studies Institute | Al-Najah National University

5 TED Talks Addressing Water and Sanitation

facilities—both of which put people’s health at risk and hamper economic productivity and growth. Because of insufficient and ineffective utilities in many cities and towns, the urban poor often must line up for hours to get water from public taps or purchase water from vendors at high prices. Additionly, because of poor sanitation, people are vulnerable to outbreaks of cholera and other diseases. Water is also the primary medium through which climate change will impact people, economies, and ecosystems, especially in the wake of natural disasters.

Poor governance and political interference remain key constraints to addressing these issues. Data inaccessibility is also a major hurdle in promoting evidence-based municipal decisions as well as fostering citizen awareness and trust. Data inaccessibility can range from data illiteracy, lack of clarity of existing data, unaligned governance models with storage of data only in central government or agencies, gaps in practicality, or the lack of citizen usage of the data in daily lives.


  • Enhance municipal decision-making and quality of services by increasing the use of technology and data.
  • Address WASH challenges in municipalities by developing innovative software solutions that utilize data for municipal government use and provide tools replicable through USAID programs.
  • Build connections between community members, civic organizations, the private sector, and local government to foster transparency, civic engagement, and multilateral collaborations.
  • Create a replicable model as a tool for Missions and local governments in developing collaborative locally tailored
    technical solutions. 


Tech Jam
A one day workshop between local water and sanitation sector experts and local government officials from Nablus Municipality, partner organizations, and participants. This will be a chance for the developers better understand the challenge statements and the technical areas. This will also be integral to kick off the development of relationships between the civic community and municipal officials.

App Development
A three month period when participants remotely develop a tool based on information learned through the tech jam, then submit a video demonstration or presentation to a panel of judges

A one day award ceremony where all participants are invited to showcase their work as well as network with private and public stakeholders. This will be a prime opportunity for networking and the development of private and public relationships with the community.

A three month testing and implementation period. With the support of a local partner, the tool will be tested and integrated into the municipal officials’ infrastructure. May require additional capacity support from the developers.


Grand Prize Winners:  Radi Barq and Ahmad Amer for their app that allows customers to report maintenance issues directly to the municipality.

Second Place Winners: Ahmad Abu-Omar, May Awayes, Ihab Haje, and Naje Karaja for their app Water Eye that automates the schedule for water distribution based on previous data and other customizable variables.

Best Use of Esri Winners: Mohammad Sayeh, Moen Anabtawi, and Ahmed Irshaid for their app that allows customers to pay their bills and find out the arrival time of the nearest maintenance worker after they’ve submitted a request.

You can learn more about the winning apps here.

All of the apps submitted to the App2Action Challenge have been developed with open source software and are available for free. If you are interested in using any of the code or working with the developers, contact Jessica Johnston ( You can download a full description of each app here