Alliance for Innovation | Alliance for Innovation

When Crisis Communication Meets the Intersection of Race & Equity: A Crash Course Every Agency Needs to Respond Effectively

July 30, 2021

This session is a crash course in crisis communications from national expert Scott Summerfield followed by an all-female, all-Black panel who have lived the challenges of crisis communications through the lens of race and equity.

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How to Tame the Most Common Billing and Payment Monsters Lurking in Local Governments

June 24, 2021

Billing and Payment Monsters exist in every local government. Siloed systems, ungainly revenue management processes, poor citizen adoption of digital services… these are some of the battles local governments face while continuing to serve citizens and meet their ever-evolving needs when it comes to making payments.

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