[Post Event Docs] The Journey and Benefits to Organizational Excellence: The City of Fort Collins, Colorado and the National Baldrige Award

Summary, Discussion Guide & Handout


Does your organization aspire to be not just innovative, but a high performing, continuously improving local government that garners national recognition?  Look no further. In this session, Terri Runyan, Performance Excellence Program Manager with the City of Fort Collins, Colorado sheds some light on their journey to organizational excellence and shares how you can set your organization on the same, results oriented path!

About the Award

In late 2017, the City of Fort Collins, Colorado became the first Alliance for Innovation member and one of only three local governments in the past 30 years to receive the Malcolm Baldrige National Quality Award, “a Presidential-level honor celebrating that recognizes sustainable excellence through visionary leadership, organizational alignment, systemic improvement and innovation. The award is the highest honor a municipal organization can achieve for performance excellence in innovation, efficiency and leadership.

Session Takeaways

  • Baldrige Award process
  • Review of the application criteria & categories such as;
    • Leadership, Strategy, Customer focus, Measurement analysis, Workforce, Process improvements, cyber security, Results
  • Next steps

Suggested Reading

Session Resources: