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Transforming a City Government from the Outside In
The “Before” State Auckland Council has 10,000 employees across 9 organizations, serving 1.5 million people who can name on average 3 of the over 2,000 services the city provides. The brief for the digital transformation project was to shift the behavior of citizens to self-serve online by re-engineering the top…
The New Municipal Employee: Adaptability Versus Specialty
The employee who can adapt to rapid change and quickly learn new skills will become more important than a specialist for municipal governments. In the June 2019 issue of The Atlantic, Jerry Seem wrote an article titled, At Work, Expertise Is Falling Out of Favor. The article was about the…
Lessons Learned for New Office of Innovation
How to start up an innovation office with the best chance for success. by Catherine Tkachyk, Chief Innovation & Performance Officer for Cuyahoga County, Ohio I have worked in a government innovation office for the last eight years in four different roles and two different communities. In that time, I’ve…
Athens-Clarke County’s Innovation Academy
Athens-Clarke County shares its innovation efforts in their organization. Their innovation story shows how investing in innovation brings positive organizational change and effective solutions to local government. by Catherine Bennett, Organizational Development Administrator Athens-Clarke County has shared several things about their innovation efforts in their organization. From dedicated innovation staff…
Creativity in Fleet Management — 2
The city of Glendale, Arizona recently implemented a unique program to leverage the presence of private sector rideshare programs to address an age-old problem – underutilization of fleet vehicles. We know that one of the ways we can ensure we are effective stewards of taxpayer dollars is improving asset management which is…
Now Is a Great Time to be Procreative!
by Katy Simon Holland, President, Simon and Associates Consulting We know you Innovators…reading all you can get your sweet hands on to help decipher the best way forward for your organization and your community during this uncertain time. And if you’re like me, you’re reading informative and provocative pieces with…
Fiscal Sustainability in a Recession
by Jim Ley In 1998 a black swan descended upon the economy, devastating financial and real estate markets. That was the beginning of my sixth recession while serving in local government. Now we find ourselves immersed in a self-imposed crisis, once again devastating local budgets just as they had emerged…