What Works 2002: General Management Chapter

Jan 1, 2002

What Works showcases a broad range of management techniques proven effective by local governments participating in the data collection and analysis activities of the ICMA Center for Performance Measurement. This chapter features jurisdictions such as Bellevue, Washington; Austin, Texas; Prince William County, Virginia; and Jacksonville, Florida, that have integrated performance data into governmental operations. Includes examples of creating community scorecards, developing custom comparisons, comprehensive business planning, improving customer service, matching employee goals to strategic plan, reporting service area and accomplishments reporting, engaging citizens and elected officials, and conducting community and employee outreach.

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