Team Based Process Improvement in Waste Collection Violation Notices: Impacting

The Code Officers within the solid waste division specialize in helping the community comply with the Alachua County Solid Waste Code. This work, with both the residential and business sectors, is done with an “education first” approach. This approach, implemented to achieve "voluntary compliance? whenever possible, has been very successful. Of the 7,000 plus educational contacts during recent years, Notices of Violation (NOVs) have only been issued for less than 5% of cases where compliance was not achieved voluntarily. The NOVs have subsequently resulted in compliance for 100% of cases during the last two years.

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