A user-centered approach to redesigning an online experience

by Hennepin County, MN for the TLG 2018 Case Study program

Dec 5, 2017

Hennepin County’s web engagement team put clinic clients at the center of every decision when redesigning the Red Door website, Through collaboration with stakeholders, and five rounds of one-on-one sessions with clients, the team transformed an outdated website into a professional, clean, and easy-to-use online tool for clients.

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