Grievance policies are important to local government organizations given the rise in legal protections for employees, the role of grievance in indicating managerial effectiveness, and the role that grievance processes play in giving employees a voice in adverse employment decisions. The first project funded by the Local Government Research Collaborative examines grievance policies. Research was conducted by Dr. Leisha DeHart-Davis at the School of Government at UNC-Chapel Hill.
The research collected quantitative and qualitative data from North Carolina local government organizations to identify patterns of grievances, how grievance policies are designed, and whether there is any relationship between the design of grievance policies and their outcomes. The research also involved identifying managerial innovations with the potential to resolve conflicts and reduce employee grievances.