Rate Approval Process Communications Strategy Toolkit

The primary objective of this research project was to identify and develop communication approaches, messages, and tools that water utilities can use to communicate water rate and pricing changes more effectively to governing board members, and gain support for needed utility rate adjustments. This was accomplished by identifying the factors critical to successful rate case adoptions, identifying factors that tend to inhibit successful rate adoption, developing a framework for effective rate communications, and preparing a Rate Communication Toolkit that can be used to effectively communicate and garner support for rate adjustments.

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