Parks PDA Program

Mar 7, 2005

The city of Portage, Michigan, Parks Personal Digital Assistance (PDA) Program was nominated to the 2005 ICMA Annual Awards Program. In keeping with the city's mission of maintaining the high quality of their parks, PDA was developed to speed up the process of identifying and remedying problems in Portage Parks by using new technology to compile reports and issue work orders promptly. Improved reporting capabilities initiated by PDA resulted in a great reduction in timeline for issuing work orders and making necessary repairs in public areas of the city. Success of PDA has led the city to consider other applications of this type of technology in delivery of municipal services.

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