Culture Eats Strategy for Breakfast: What it Really Takes to Create and Sustain a Lean Continuous Improvement Culture

by City of Gainsville, FL for the TLG 2018 Case Study program

Dec 5, 2017

We did everything right: Lean Black Belt training with Peak Academy in Denver, a committed champion who desperately wanted this to work in her Public Works Department, and a by-the- book, well-crafted roll-out strategy. Yet over a year after implementation we had a rather anemic track record of success. We stopped, assessed what was and wasn’t working, and realized our mistakes. We had focused on just two of the 8 critical components necessary to create and sustain a Lean continuous improvement culture and get the results we were looking for. We re-launched our efforts and the results have been astounding.

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