The Case for Blended Citizen Engagement: Offline and Online

Originally appeared in Public Sector Digest

Imagine you are a city employee thinking of new ways to create goodwill between your city police department and citizens. Would you create a series of in-person meet-and-greets between the police department and the community or would you go to social media and create a hashtag for citizens to freely comment on why they love the police department and post pictures? Would you do both?

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