What Do They Measure?
ICMA asked applicants for Certificates in Management to tell us the service areas in which they collected performance data in FY 2014. Among the certificate recipients, the most frequently reported areas were code enforcement and general government, followed by parks and recreation; highway and road maintenance; and permits, land use, and plan review.
A number of jurisdictions reported that they also collect data on such other services as economic development; public health; water and wastewater; and airports and other transportation services.
The selection of metrics to collect depends on a number of factors, of course, including whether the jurisdiction directly provides a service and how high a priority the service has been assigned in the context of overall goal setting and strategic planning.
To avoid skewing the data, this analysis excludes the Poudre Fire Authority, which provides a more limited scope of services to Fort Collins, Colorado, and the Poudre Valley Fire Protection District.”
Are you measuring your performance in these areas? If not, how are you evaluating success, and how are you communicating your accomplishments to local residents?
Service Area and Percentage of Respondents Measuring Performance in These Areas:
100% - Code Enforcement
100% - General Government
95.7% - Parks and Recreation
93.6% - Highway and Road Maintenance
93.6% - Permits, Land Use, Plan Review
91.5% - Fire/EMS
91.5% - Fleet Management
91.5% - Human Resources
91.5% - Information Technology
91.5% - Police/Sheriff/Jails
87.2% - Facilities Management
87.2% - Risk Management
87.2% - Solid Waste
80.9% - Purchasing/ Procurement
70.2% - Sustainability
68.1% - Utilities
63.8% - Housing
55.3% - Library Services
36.2% - Youth Services