Tennessee Cities Win High Performance Cartegraph Awards

The City of Kingsport, TN and the City of Johnson City, TN Win High-Performance Awards for Street Sweeping Consolidation and SeeClickFix Integration Initiatives

ARTICLE | Sep 4, 2019
L to R: Alderman Duncan, Adam Williams, Mark McGhee, Kristen Steach


Kingsport received 1 of the 10 National High Performance Government Awards! To improve safety and accountability, Kingsport Street Sweeping Crew sought to cut its third street sweeping shift. Based on gut, management was wary of the change, feeling workers accomplished more at night. Digging into Cartegraph data, the crew justified the consolidation, showing evening production rates weren’t greater and that equipment breakdowns were more costly. To date, the shift change has made employees happier, doubled efficiency, and is saving the city money on repairs and tows.


Looking to integrate disparate applications into a single, scalable enterprise solution, Johnson City sure had their work cut out for them. In just 12 months, the city rethought their approach to business and is now averaging 1,000 weekly tasks in Cartegraph with 55 asset types, 240 users, and 86 iPads. Thanks to their SeeClickFix integration, citizen requests are now flowing directly to their crews, increasing efficiency and providing residents automated status updates.

For more information, click here!

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