Maricopa County is the fourth largest county in the nation, spanning 9,224 square miles and a population upwards of 4 million people, which ultimately creates great challenges to providing services which require an in-house visit to their offices. Rather than requiring that their residents come to them for services to record a document, they settled on the resolve to take their services to residents.
The recording kiosks were designed to make recording real estate documents more convenient for residents. The first Digital Recording Kiosk was introduced in 2010, allowing for the recording of documents without traveling to the Recorder’s Office in Phoenix or Mesa, Arizona. Since then, seven additional kiosks have been placed in locations throughout Maricopa County. The kiosks are primarily located in County libraries, which also benefit the increased number of visitors to each library.
As the kiosks started to become more commonly used, the County sought to include other county agencies and allow them to offer their services through the Kiosks as well. Recent partnerships with both the Environmental Service Department and the Air Quality Department will also allow Maricopa County residents to file documents through the County’s Digital Recording Kiosks.
The Recording Kiosks are the first of their kind in the nation. The Kiosks include the capability to scan documents, accept payments, and for residents to speak to Maricopa County staff members via a webcam which has proven to be a great success. In 2014, a total of 3,348 documents were recorded at eight locations throughout the county. As for 2015, a total of 1,795 filings have been received already. In addition, staff has seen less in-person filings at physical offices as more residents take advantage of the Kiosk services. Still, every resident who uses the Kiosk is guided through the filing process by a member of the County’s staff through a webcam which not only offers an easy guide for use but also enables the Recorder Department to maintain one-on-one communication.
Ultimately, this solution has saved the County money compared to opening up additional physical offices and has also saved the residents both time and mileage fees.
Maricopa County is no stranger to staying at the forefront of technology. In 1999 they added the ability for documents to be recorded electronically. Currently every recorded document is scanned and made easily accessible on their website, including recorded documents dating back to 1871.The very talented team in the County’s Recorder offices is constantly being challenged to use technology to make things easier for Maricopa County residents and their hope is to continue expanding the number of county services provided through their Recording Kiosks – a proven efficient and convenient service provided to residents.
Preview the recorder here: http://recorder.maricopa.gov/multimedia/kioskinformation.aspx