Performance Excellence in Dallas

Dallas, Texas, launches an ambitious performance management and improvement initiative.

ARTICLE | Jan 5, 2016

The city of Dallas, Texas (A.C. Gonzalez, city manager), has launched an ambitious Center for Performance Excellence (CPE) that promises to result in leading practices in performance management and improvement.

The Center draws on key management and performance improvement tools from public- and private-sector sources, including LEAN Six Sigma; performance measurement, benchmarking, and surveying; the Baldrige business planning framework; ISO 9001 management industry standards; and in-house training and idea exchanges.

The objectives of the CPE are to reduce costs; improve responsiveness to customers; increase the capacity of the existing workforce; empower, enrich, and motivate employees; improve organizational communications; and leverage partnerships.

The ICMA Center for Performance Analytics is one of the partners in the CPE effort:

  • To establish benchmarking and comparative performance standards, Dallas participates in the ICMA Insights™ performance management and analytics platform developed by ICMA and SAS.
  • ICMA anticipates sharing management ideas and accomplishments through case studies, articles, and the Knowledge Network online community to accelerate their adoption in other jurisdictions.
  • Randall Reid, ICMA Director of Performance Initiatives, sits on the Dallas CPE Advisory Board.

“We developed the Dallas CPE to facilitate best-in-class levels of performance ac​ross the city,” said Mark McDaniel, Dallas assistant city manager, who provides leadership for the new CPE. And the initiative promises to yield a number of interesting leading practices. The Dallas CPE was the focus of a recent article in the Route 50 e-newsletter published by Government Executive.

The article quotes Reid as well: “The decision to use ICMA Insights as a benchmarking tool will enhance the value of the national comparative performance database that ICMA is developing for the benefit of local governments nationwide.”

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