Need to Do More with Less? Learn How 311/CRM Technology Can Improve Service Delivery

Learn more about the benefits of 311/CRM technology and how these systems can help you improve customer service and better manage your day-to-day operations.

ARTICLE | Aug 21, 2010

With financial support from the Alfred P. Sloan Foundation, this workshop is being offered at a gre

Local governments across the country want to respond efficiently and effectively when their citizens need assistance. Unfortunately, local governments’ ability to do so is often hampered by a myriad of access numbers that citizens find difficult to understand and use. Which phone number are they supposed to call to get a problem fixed? Which department can they turn to?

Centralized customer service systems, such as 311 call centers or constituent relationship management (CRM) software, have improved local government customer service in many communities, both large and small.

To learn more about the benefits of 311/CRM technology and how these systems can help you improve customer service and better manage your day-to-day operations, register for the half-day workshop, Using 311/CRM Technology to Improve Local Government Customer Service, Saturday, October 16, 8:30 a.m. - 12:30 p.m. This workshop will provide you with a blueprint for implementing such a system in your own community.

To register for this workshop, visit the Educational Program section at the conference website and select ICMA University Workshops. Participants will receive continuing education credits for attending the workshop. For more information on the ICMA National Study of 311 and Customer Service Technology, visit icma.org/311.

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