Grand Rapids Digital Government Experience Awards

AFI Member, Grand Rapids, MI receives honors for digital governance innovations.

ARTICLE | Sep 30, 2019

Our Alliance for Innovation member, Grand Rapids, MI has received national recognition for their innovations in digital government experience. We want to celebrate and shine a light on their award-winning programs.  

Grand Rapids’ GR PayIt app won the Center for Digital Government’s 2019 City Government Experience Award. The app allows residents to more easily pay bills, manage utilities, set up automatic payments, and receive notifications online. 

The City’s website portal ranked fourth for the Overall City Government Experience competition. Grand Rapids’ redesigned website prioritizes digital services with apps for community engagement and online payment and receives regular resident feedback through online forms. The website is responsive to resident needs by offering over 250 online services. 

For more information on Grand Rapids’ innovative achievements click here:

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