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Scenario Planning for Anxious Times

March 26, 2020

When you have no idea what your future will be, how can you plan? Here’s a 6-step process to get clear and get ready.

Article

Article

Scenario Planning for Anxious Times

March 26, 2020

When you have no idea what your future will be, how can you plan? Here’s a 6-step process to get clear and get ready.

During This Crisis Cities Must Think and Act Dramatically Differently

March 23, 2020

Government acting alone cannot solve the COVID-19 pandemic crisis. We must encourage and challenge our residents to unleash their many talents to help their community cope with this crisis.

Article

Article

During This Crisis Cities Must Think and Act Dramatically Differently

March 23, 2020

Government acting alone cannot solve the COVID-19 pandemic crisis. We must encourage and challenge our residents to unleash their many talents to help their community cope with this crisis.

Customer Service Satisfaction Surveys

What communities and cities are evaluating the way they collect customer service feedback? What research exists on effectively capturing meaningful feedback from citizens to gauge quality of customer service? What communities have identified solid customer service performance measures? Looking for ways to provide valuable feedback (beyond 6 rating questions, 1-5, that give no substantive data.

Research Request

Research Request

Customer Service Satisfaction Surveys

What communities and cities are evaluating the way they collect customer service feedback? What research exists on effectively capturing meaningful feedback from citizens to gauge quality of customer service? What communities have identified solid customer service performance measures? Looking for ways to provide valuable feedback (beyond 6 rating questions, 1-5, that give no substantive data.

AFI TLG Innovation Academy Course Offerings

Innovation Academy Course Offerings

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document

AFI TLG Innovation Academy Course Offerings

Innovation Academy Course Offerings

TLG Innovation Academy

Grow the organizational skills and capacity to enable sustainable transformation in local government. Engage in curated workshops, learning and development opportunities provided by industry experts.

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document

TLG Innovation Academy

Grow the organizational skills and capacity to enable sustainable transformation in local government. Engage in curated workshops, learning and development opportunities provided by industry experts.

Innovator's Journey: Tom Bonfield and Durham's Affordable Housing Strategy

March 04, 2020

The Alliance for Innovation spoke with Tom Bonfield, City Manager of Durham, NC, about the city’s affordable housing strategy

Article

Article

Innovator's Journey: Tom Bonfield and Durham's Affordable Housing Strategy

March 04, 2020

The Alliance for Innovation spoke with Tom Bonfield, City Manager of Durham, NC, about the city’s affordable housing strategy

“Connect. Support. House.” San Diego’s Strategy to Reduce Homelessness

March 03, 2020

Transforming Local Government presenter, The City of San Diego, CA, shares how their "Connect. Support. House." strategy has helped to acknowledge and reduce homelessness in their community.

Article

Article

Homeless Encampment

“Connect. Support. House.” San Diego’s Strategy to Reduce Homelessness

March 03, 2020

Transforming Local Government presenter, The City of San Diego, CA, shares how their "Connect. Support. House." strategy has helped to acknowledge and reduce homelessness in their community.

Kids, Asthma, Sensors Oh My!

March 02, 2020

Transforming Local Government presenter, The City and County of Denver, explains how their Love My Air Program uses data and community partnership to create a healthier Denver.

Article

Article

Kids, Asthma, Sensors Oh My!

March 02, 2020

Transforming Local Government presenter, The City and County of Denver, explains how their Love My Air Program uses data and community partnership to create a healthier Denver.

Transforming a City Government from the Outside In

February 27, 2020

Transforming Local Government presenter, The City of Aukland, New Zealand, shares how they shifted citizen behavior to use self-serve online city services and re-engineered their top 10 services.

Article

Article

Transforming a City Government from the Outside In

February 27, 2020

Transforming Local Government presenter, The City of Aukland, New Zealand, shares how they shifted citizen behavior to use self-serve online city services and re-engineered their top 10 services.

Diversity = A Beautiful Mosaic

February 27, 2020

Transforming Local Government presenter, The City of Montogomery, OH, shares their journey on educating their community to embrace their neighbors and make Montgomery a welcoming community in the face of intolerance.

Article

Article

Diversity = A Beautiful Mosaic

February 27, 2020

Transforming Local Government presenter, The City of Montogomery, OH, shares their journey on educating their community to embrace their neighbors and make Montgomery a welcoming community in the face of intolerance.

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