We collaborate with many client government agencies who are quite skilled at engaging with the public.
Virginia Beach VA on the East Coast,
Eau Claire WI in the Midwest,
Salt Lake City UT in the Mountains,
Walnut Creek CA on the West Coast, and
West Vancouver in Canada.
What they all have in common is their coordinated effort at publicizing their engagement activities and the communication back to citizens about the outcomes of the engagement exercises. The staff people at these jurisdictions come from many different departments. Each jurisdiction may be structured separately but the commonality among the staff who work on engagement projects is that they are people who have an interest in understanding and managing the relationship between the city administration and its residents. In many jurisdictions someone from the city manager's office is involved, as well as the PIO, along with representatives from departments likely to want to interact with residents.
We have many more clients who are highly competent at public engagement. Contact me if you want references in a specific region.