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IVR and eGov solutions for local government…
Our products make life
easier for citizens and city staff alike, while, at the same time,
improving citizen service and satisfaction, driving process efficiency,
and ensuring that every citizen is served equally. IVR and eGovernment
solutions from Tele-Works create safer, more participatory communities,
streamline department operations, and improve staff morale—all while
reducing costs of operation.
Tele-Works interactive
voice response products connect citizens with local government services:
paying a utility or tax bill, signing up for a parks and recreation
class, renewing an animal license, or scheduling a building inspection,
among many others. Tele-Works makes IVR easy and convenient to use over
multiple communication channels in use today: telephone, text messaging,
email, fax, and smart-phones.
Communicating
consistently with a widely-varied citizen base is tough to do. Local
government must balance the high expectations of their “connected”
citizens with the traditional communication expectations of everybody
else. Tele-Works eGov solutions offer citizens 24/7 connectivity with
government services and information. City staff find that automating
inbound and outbound communications, especially for routine questions or
topics, improves services to citizens with high-quality, dependable
responses and follow-throughs.
One IVR and eGov
investment for all departments…
Tele-Works has
integrated with more third-party local government databases than any
other IVR vendor. Our hosted and on-premise IVR solutions for local
government put your agency's unique vision into action.
Local governments have
a choice of hosted IVR, with a low monthly subscription, or on-premise
IVR, with hardware and software installed onsite. Because of its
all-encompassing, city-wide line of products and 21 years of experience
focused exclusively on local governments, Tele-Works is the right choice
for your IVR and eGov requirements.
The company...
Since 1986, Tele-Works
has focused exclusively on inbound and outbound communication solutions
for local government. This dedicated, targeted experience and commitment
to local government success gives Tele-Works customers low-risk
solutions, innovative technology and affordable products that increase
citizen services and satisfaction.
Because of our
extensive experience, we understand your commitment to your community.
We treat your commitment to public services as our own. We invest
heavily in research and development to build strong intellectual assets
and an array of affordable products that are a fit for your budget.
Tele-Works, Inc.
1080 South Main Street
Blacksburg, VA 24060
Toll free:
800/296-2631
Fax: 540/951-4016
email:
info@tele-works.com
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Visit
Tele-Works online at
www.tele-works.com
Our
customers say...
“Our City has interactive traffic citations
payments, utility bill payments, building inspection scheduling, and
property tax payment applications with Tele-Works. Each department has
its own database and interactive applications tailored to its database,
payment means, and business rules. Each department using the same
hardware yet having control of its own application ensures that
department staff are able to maintain and update information for their
respective department and City users are directed to the area of
interest.
“Our City has been keeping statistics on
the usage of the interactive applications and we are very pleased at not
only the Web site traffic but also the traffic for the telephone. We
selected the Tele-Works system because their technology was able to give
services to all citizens equally without the need for separate systems
for faxing, telephone, PDAs, email, etc. As a City, we wanted to offer
citizens the ability to pay for services at their convenience, and
Tele-Works has helped us to not only meet that need but to exceed that
desire. After more than six years of working with Tele-Works, they have
helped to propel our City’s services to a new level.”
Alex Pettit
Chief Technology Officer
City of Denton, Texas |
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