San Francisco Saves Time and Money with 311 Call Center and Self-Service Portal

On March 29, 2007, the City and County of San Francisco unveiled its new 311 Customer Service Center. With 44 customer service representatives (CSRs) available 24 hours a day, 365 days a year, the state-of-the-art center was designed to make it easier for residents to navigate the maze of over 2,300 telephone numbers that existed previously to access city services.

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