Request for What? Re-thinking Philadelphia’s RFP process

by City of Philadelphia, PA for the TLG 2018 case study program

Dec 5, 2017

Using vendor focus groups, human-centered design methodologies, an e-signature platform, and an RFP composition tool, Philadelphia’s Chief Administrative Office (CAO) aimed to make the Request for Proposals (RFP) process easier for both City staff and vendors to navigate, redefining what it means to do business with the City. One pain point that vendors had with working with Philadelphia was the lag time in being paid. Utilizing e-signatures, it now takes an average of 34 days to execute a contract, down from 76 days in FY2016, which means vendors get paid more quickly.

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