How to Succeed with a Failure Culture

by Seattle, WA for the TLG 2018 Case Study Program

Dec 5, 2017

Often, government is paralyzed because failure is seen as unacceptable and even punishable. The City of Seattle's Human Services Department has created a culture where failure is embraced as the way to get to the best ideas quickly. The Department uses a three-part strategy to create space to fail and innovate: employee-run "Impact Teams," an innovation fund, and visual management tools.

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