The City of Minneapolis Relies on 311 Call Center for Disaster Preparedness and Response: the I-35W Bridge Collapse

On August 1, 2007, the City of Minneapolis leveraged its 311 call center to help respond to one of the City’s worst tragedies – the I-35W bridge collapse. This case study demonstrates how a coordinated response between 311, 911, EOC and other outside agencies resulted in distribution of consistent, quality information; the ability to focus resources on where they could help most; quick response to emergencies; and the ability to return to pre-disaster call levels quickly.

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