Tennessee Center for Performance Excellence Announces Germantown as the Winner of the 2017 Excellence Award

The Tennessee Center for Performance Excellence (TNCPE) recently announced that The City of Germantown, Tenn., has won the prestigious TNCPE Excellence Award.

ARTICLE | Feb 1, 2018

The City of Germantown, Tennessee, has won the prestigious Tennessee Center for Performance Excellence's Excellence Award. Since the TNCPE program was founded in 1993, only 24 organizations have attained the excellence designation. To do so, applicants must participate in a multi-step assessment, and exhibit outstanding results and processes that serve as role models for others.

“The City of Germantown established a defining goal: Excellence, Every day.” Gov. Bill Haslam said. “This philosophy is applied in every department and it shows in the city’s low crime rates, high bond ratings, short emergency response times and focus on education. It’s exciting to see a city government put world-class strategies into action and how it directly benefits its citizens.”

TNCPE also recognizes organizations on the path to excellence with Interest Recognition (Level 1), the Commitment Award (Level 2) and the Achievement Award (Level 3), each responding to a deeper level of assessment on the continuum toward an Excellence Award.

“This award is a result of the extraordinary commitment of our city leadership team and all employees to improving the processes that deliver high-quality public services,” said Mayor Mike Palazzolo. “Since 2011, there has been an intense, ongoing effort to improve the efficiency and effectiveness of our City government,” he continued. “It centers on examining all aspects of every procedure, identifying valid performance measurements then implementing best practices to achieve ambitious goals.”

The City embraced the Baldrige Criteria for Performance Excellence about seven years ago. “Following the Great Recession and after some success with a managed competition approach, our leaders saw a need to really focus on ensuring the sustainability of our City,” said Mayor Palazzolo. “As we continued to transition away from a traditional government approach to doing business, City Administrator Patrick Lawton began to look to the private sector for even more effective management and operational practices. He and his team saw the potential of the Baldrige criteria to guide us toward the triple bottom line—fiscal, environmental and social sustainability.”

The TNCPE Excellence Award announcement comes at the conclusion of a very successful year for the City. During 2017, Germantown achieved reaffirmation of the City’s triple-A bond rating from both Moody’s and Standard and Poor’s, Fire Department Class 1 ISO rating, Germantown Police Department Tennessee Association of Chiefs of Police accreditation, National Recreation and Parks Association accreditation and distinguished budget and audit awards from the Government Finance Officers Association. Other significant honors include being named the Healthier Tennessee Community of the Year, Commercial Appeal Top Workplace, 100 Best Fleets in America and recognition as a TVA Platinum Sustainable Community.

This year, five organizations will be honored with the TNCPE Achievement Award, 24 will receive the Commitment Award, and one will receive Interest Recognition. The awards will be presented at the 25th annual Excellence in Tennessee Awards Banquet in February.

TNCPE uses the Baldrige Excellence Framework™ established by the national Baldrige Performance Excellence Program as its evaluation tool. “The TNCPE Awards program helps organizations look at the big picture and continuously strive to implement the best practices in their industry or sector,” said TNCPE president Katie Rawls. “But it’s not easy – if it were, every organization in the state would be participating. Our 2017 award winners are truly passionate about performance excellence and have chosen TNCPE and the Baldrige framework to help them become the best they can be.”

The Tennessee program, which is itself widely recognized as a national and international role model, is open to all businesses and industries as well as public and private educational institutions, health care organizations, government agencies and other non-profit entities.


Established in 1993 as a public-private partnership, the Tennessee Center for Performance Excellence strives to promote economic development and drive organizational excellence by helping companies and organizations grow more competitive in today’s global marketplace through affordable, in-depth assessments. A statewide nonprofit, TNCPE is grounded in the Baldrige Excellence Framework—a holistic framework used by organizations across multiple industries to improve their performance and achieve sustainable results. More than 1,400 organizations have participated in and benefited from the TNCPE program. Five Tennessee businesses—Bristol Tennessee Essential Services, Caterpillar Financial Services Corporation, Pal’s Sudden Service, Eastman Chemical Company, and Federal Express—have received both the prestigious Baldrige National Quality Award and the TNCPE Excellence Award.

For more information on the Tennessee Center for Performance Excellence (www.tncpe.org), contact Katie Rawls, president, at the organization's Nashville office at (800) 453-6474 or katie.rawls@tncpe.org.

For more information on the Baldrige Performance Excellence Program, visit www.nist.gov/baldrige/.

For more information on The City of Germantown, visit www.Germantown-TN.gov or contact Patrick Lawton, city administrator at (901) 757-7201.

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