Creativity in Fleet Management

ARTICLE | Oct 28, 2019

The city of Glendale, Arizona recently implemented a unique program to leverage the presence of private sector rideshare programs to address an age-old problem – underutilization of fleet vehicles. 

We know that one of the ways we can ensure we are effective stewards of taxpayer dollars is improving asset management which is why that is one of our organization’s strategic objectives.  Glendale has over 2,000 employees and was maintaining a fleet of over 1,200 vehicles prior to the start of this program – that is about one vehicle for every 1.6 employees.  As staff started to look at our data, we found that 11% of fleet vehicles were driven less than 3,000 miles per year.  So how do you convince departments and employees that we do not need to keep those vehicles?

To better understand the problem, a pilot program was launched through the Field Operations Department for a 90-day trial period, which allowed the City to see how vehicles were being utilized.  The average trip was approximately 5.6 miles, and after completion of the pilot program 90-day trial, there were 22 vehicles eliminated and 60 employees affected.

The Lyft Business Rideshare Program was identified as a solution as it was determined that this initiative would be a cost savings to the City and would ultimately achieve their objective of reducing the use of City vehicles and increasing convenience for City Employees.  Understanding the benefit of the program, it was implemented through a contract between Lyft and the City of Glendale.

The results have been positive with ridership increasing every month. Through this process, Rideshare benefits have been on-demand service with soft costs and hard costs saved. The City has learned how to set up the business program for their organization, working with Lyft to achieve that goal.  To increase employee use, the City set up guidelines for the program in reference to their organization which has helped employees get set up to use the program. Next steps for Glendale were:                                                                                                               

  • Citywide implementation
  • Rental programs (trucks & vans)

Glendale’s advice in creating a rideshare partnership are:

  • Be persistent with the company you are working with
  • Ask questions if you do not understand the process
  • Be available to users when they have questions

For more information, please contact:

Roberta Kyle

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