City of Austin, TX 3-1-1 Receives Industry's Top Award

ARTICLE | Apr 29, 2015

Austin 3•1•1 received the 311 Award of Excellence at the CS Week 311 Synergy Group Conference. Each year, the CS Week 311 Synergy Group recognizes one centralized government customer service center that has consistently demonstrated a customer-focused approach to improving local government.
The Award of Excellence recognizes that Austin 3•1•1 has created an environment for success by improving service levels while fostering a sense of teamwork within the customer service center. In addition, the Award recognizes Austin 3•1•1 for its continued efforts to provide new avenues for residents to communicate with the City of Austin, including through the Austin 3•1•1 mobile app.
“There’s nothing more fundamental to public service than the way that we interact and respond to our residents’ needs,” said City Manager Marc Ott. “Austin 3•1•1 serves a vital role in our mission to provide excellent customer service, and they continue to innovate and adapt to improve. The recognition is well-deserved, and is an indication of the extraordinary care that our 3•1•1 operators show to every person who calls them looking for help.”
Austin 3•1•1 receives over one million calls per year producing over 200,000 service requests for City of Austin departments. With a mission to provide uncomplicated access to City services and information; Austin 3•1•1 is aligned with the City of Austin’s goal to be the best managed City in the country. For additional information visit:

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